Originally Posted by lujan
I just chatted with LGE and here is the transcript:
8:23 AM Amber: Hello Lujan. Welcome to LG Electronics! How may I provide you with excellent service today?
8:24 AM Lujan: Before we waste anyone's time, how familiar are you with the LG BD390 blu-ray player?
8:24 AM Amber: Familiar, how can I help you?
8:25 AM Lujan: The LG player will not read my Roxio created Blu-ray disks that were from .mp4 files. My Samsung reads them, my Panasonic reads them and even my cheap $78.00 Magnavox reads them. Only LG will not, why?
8:27 AM Amber: Let me see what I can do to assist you with this.
8:32 AM Amber: Is it only one certain one that will not play or none of them?
8:33 AM Lujan: None of them and I've created about 15 of them.
8:36 AM Amber: I checked with our engineer and they have no issues with playing them.
8:37 AM Amber: Would you be willing to send in one of yours so they can see if there is some kind of a difference?
8:38 AM Lujan: Your engineering is incorrect. I subscribe to blu-ray forums where others are not able to play them on their LG players as well. Yes, I would be willing to send you one of mine.
8:38 AM Amber: Let me make a case for you
8:38 AM Amber: Can I get your address?
8:39 AM Lujan: ... Albuquerque, NM ...
8:39 AM Amber: Can I get the serial number from the back of the unit?
8:39 AM Lujan: I'm at work and the unit is at home so I don't have it right now.
8:39 AM Lujan: It is registered though.
8:40 AM Amber: Ok, and your email address is ... ?
8:40 AM Lujan: Correct
8:42 AM Amber: Thank you
8:44 AM Amber: If you could send one to LG Electronics, ...
8:44 AM Lujan: Sure, does ... have an email address?
8:48 AM Amber: His email is ... and mine is ...
8:48 AM Lujan: Ok, thank you.
8:49 AM Amber: I created a case for you, the reference number is ...
8:49 AM Lujan: Ok, I'll email this transcript to myself so that I can send it along with the disk. Have a great day!
8:50 AM Amber: You as well and thank you for using LG's Live Chat.