Official OPPO BDP-83 Owner's Thread [technical talk only] - Page 1362 - AVS Forum | Home Theater Discussions And Reviews
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post #40831 of 40833 Unread Today, 08:46 PM
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Quote:
Originally Posted by IntelliVolume View Post
This is indeed strange -- that they didn't charge you anything -- as I am having the drawer opening/closing issue, and they wanted like over $100 because it was "out of warranty"....
Hmm, I have never heard anyone say that Oppo charged them for the drawer malfunction fix, because it's a defective part.
Maybe they didn't understand your issue, or your issue is actually a different problem, or you don't live in the USA.
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post #40832 of 40833 Unread Today, 09:24 PM
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Quote:
Originally Posted by Smarty-pants View Post
Hmm, I have never heard anyone say that Oppo charged them for the drawer malfunction fix, because it's a defective part.
Maybe they didn't understand your issue, or your issue is actually a different problem, or you don't live in the USA.

I actually live very close to their headquarters, in the U.S, so that's not the issue. Let me see if I can dig up the exact email they sent...

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ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
polkaudio RTi12 - polkaudio CSi30 - SpeakerCraft Preinstalled In-Ceiling Surrounds - polkaudio PSW350
2 CHANNEL:
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post #40833 of 40833 Unread Today, 09:29 PM
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Okay, I guess I was mistaken about the quote -- here is their original response email to me:


Unfortunately it appears that the player will need to be repaired.

An Out of Warranty Repair for the BDP-83 will cost $79.00 plus shipping to us. This fee will cover all parts, labor, and return shipping to domestic United States addresses. You can purchase an Out of Warranty Repair Service at: http://www.oppodigital.com/proddetail.asp?prod=RSBDP83

Once we have received your order you will receive a return shipping authorization and instructions within 24 hours.


I suppose I got the "more than $100" assumption from remembering it would be $79 plus shipping to them, which would put it around $100 or so...


They also said this:


No Disc and Unknown Disc errors can be caused by the laser head being dirty or otherwise obstructed, or are due to the laser head wearing down. You can try to open the player and clean the laser head directly with a cotton swab and alcohol, but it is not guarantee that this will resolve your issues.

For the tray eject this will require a change in some hardware components to fix. We can offer to repair the tray free of charge, but if we need to replace the loader, we will have to charge you for the repair.

5.1:
ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
polkaudio RTi12 - polkaudio CSi30 - SpeakerCraft Preinstalled In-Ceiling Surrounds - polkaudio PSW350
2 CHANNEL:
ONKYO TX-8555 - marantz CC-4001 - TASCAM CD-RW900SL - Numark CDMIX 1 - Infinity PRIMUS P363BK - audio-technica AT-LP120-USB
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