Official OPPO BDP-83 Owner's Thread [technical talk only] - Page 1369 - AVS Forum | Home Theater Discussions And Reviews
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post #41041 of 41064 Old 09-26-2016, 10:00 AM
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^ The problem may be that the lens positioning motor is wearing out so that it can no longer track the disc accurately. That would require replacing the loader.

If you are not in the US, have you reached out to your local OPPO distributor about out-of-warranty service?
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post #41042 of 41064 Old 09-26-2016, 11:05 PM
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Originally Posted by Bob Pariseau View Post
^ The problem may be that the lens positioning motor is wearing out so that it can no longer track the disc accurately. That would require replacing the loader?
--Bob
Oppo U.S. has told me that they do not have a spare replacement loader. Can the motor be repaired or maybe some grease could help?

The motor does make quite a loud grinding noise every time any disc is inserted or ejected. Sometimes, specifically while reading a Blu-ray disc on insertion after the player has run for about a couple of hours, it makes a loud stuttering sound like a tommy gun for about 30-45 seconds while trying to read the disc and then shows unknown/wrong disc. I have no issues with reading DVD or SACDs which work perfectly no matter how long the player is running(except for the motor making a noise while inserting/ejecting). Therefore there seems to be a possibility of the Blu-Ray lens having issues either from faulty lens or the inaccurate motor.

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^ If you are not in the US, have you reached out to your local OPPO distributor about out-of-warranty service?
--Bob
The local distributor has informed me that there are no replaceable parts available with them as they started their distribution much after the BDP 83 was discontinued and like most electronic parts it is more economical to replace rather than repair the parts. He has suggested that if possible I buy a replacement lens module if a spare is available online.
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post #41043 of 41064 Old 09-27-2016, 02:55 PM
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Here's something new that's been happening with my BDP-83 (amidst the drawer refusing to close or opening and closing on its own)...

When I turn the player on -- over the past couple of nights -- the drawer wants to open right upon startup, forcing it to crash into the glass door of the entertainment center it sits in. Of course, this causes the drawer to fly right back in, but then I have the open/close issue once I'm ready to load a disc...

5.1: ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
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post #41044 of 41064 Old 09-27-2016, 03:10 PM
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You clearly have the loader problem that has plagued some 83 players. Oppo has fixed many (maybe all) of these here in the U.S for free but if you are not in the U.S. that is probably of no help to you. I seem to remember someone posting somewhere in these threads that they had found a place to buy a loader that was a direct replacement for the Oppo's (and that it was fairly inexpensive) but I am not sure which models these applied to. Possibly a call to Oppo in the U.S. might provide you some info as to where you might find the parts so you can do the repair yourself. There have also been postings in these threads about how to clean the laser and lubricate the loader parts, which may help. Sorry I can't give you specific messages. Maybe someone else can.

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post #41045 of 41064 Old 09-27-2016, 08:16 PM
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I think the 83 is approaching a place in its lifespan where the best option for DIY repairs is to buy a player off eBay and frankenstein 2 players into one.
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post #41046 of 41064 Old 09-27-2016, 08:49 PM
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Quote:
Originally Posted by JazzGuyy View Post
You clearly have the loader problem that has plagued some 83 players. Oppo has fixed many (maybe all) of these here in the U.S for free but if you are not in the U.S. that is probably of no help to you. I seem to remember someone posting somewhere in these threads that they had found a place to buy a loader that was a direct replacement for the Oppo's (and that it was fairly inexpensive) but I am not sure which models these applied to. Possibly a call to Oppo in the U.S. might provide you some info as to where you might find the parts so you can do the repair yourself. There have also been postings in these threads about how to clean the laser and lubricate the loader parts, which may help. Sorry I can't give you specific messages. Maybe someone else can.
Thanks for your feedback, Jazz; indeed, I am in the U.S. and close to OPPO's headquarters, so that's not a problem...I suppose it's the loader issue, as you've described...

The dilemma for me is that I don't want to buy another Blu-ray player with OPPO's 4K deck supposedly around the corner (end of this year?) -- I'd have it repaired, but I'm kinda waiting for it to really "die" before I send it into them.

Oh, and also -- with regard to your comment about OPPO fixing most of these "for free"...you mean aside from the $79 or whatever it is for the out-of-warranty charge?

5.1: ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
Mains: polkaudio RTi12 - Center: polkaudio CSi30 - Surrounds: SpeakerCraft Preinstalled In-Ceiling - Sub: polkaudio PSW350 - Auralex Acoustics SubDude - MONSTER PowerCenter HT700
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Last edited by IntelliVolume; 09-27-2016 at 08:54 PM.
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post #41047 of 41064 Old 09-27-2016, 08:57 PM
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Quote:
Originally Posted by IntelliVolume View Post
Thanks for your feedback, Jazz; indeed, I am in the U.S. and close to OPPO's headquarters, so that's not a problem...I suppose it's the loader issue, as you've described...

The dilemma for me is that I don't want to buy another Blu-ray player with OPPO's 4K deck supposedly around the corner (end of this year?) -- I'd have it repaired, but I'm kinda waiting for it to really "die" before I send it into them.

Oh, and also -- with regard to your comment about OPPO fixing most of these "for free"...you mean aside from the $79 or whatever it is for the out-of-warranty charge?
You may have waited too late. From a post earlier this week the out of country person said that Oppo US doesn't have anymore loaders..

Free is free other than the cost to send it to them. They even paid to return ship it to me..

Edit: see post 41042 above
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post #41048 of 41064 Old 09-28-2016, 01:12 AM
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Just Lubricated the loader rails and the motor that moves the lens to and fro. The player is now dead silent. I have to be 2 inches close to the player to hear a sound. But previously mentioned Disc reading problem still persists.
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post #41049 of 41064 Old 09-28-2016, 06:53 AM
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Originally Posted by IntelliVolume View Post
Thanks for your feedback, Jazz; indeed, I am in the U.S. and close to OPPO's headquarters, so that's not a problem...I suppose it's the loader issue, as you've described...

The dilemma for me is that I don't want to buy another Blu-ray player with OPPO's 4K deck supposedly around the corner (end of this year?) -- I'd have it repaired, but I'm kinda waiting for it to really "die" before I send it into them.

Oh, and also -- with regard to your comment about OPPO fixing most of these "for free"...you mean aside from the $79 or whatever it is for the out-of-warranty charge?
No. I meant really free with no charge at all, except whatever it would cost you to get the player to Oppo. Oppo acknowledged that a number of the loaders that were used on a run of 83 series players were subject to failure and didn't really meet their standards. Any player that had those loaders was fixed for free, even when out of warranty for years. No $79 charge at all.

BTW, Oppo is known for quickly turning around their repairs. If you live near their headquarters you could probably drop it off early in the morning and pick it up late that afternoon.

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post #41050 of 41064 Old 09-28-2016, 08:08 AM
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No. I meant really free with no charge at all, except whatever it would cost you to get the player to Oppo. Oppo acknowledged that a number of the loaders that were used on a run of 83 series players were subject to failure and didn't really meet their standards. Any player that had those loaders was fixed for free, even when out of warranty for years. No $79 charge at all.

BTW, Oppo is known for quickly turning around their repairs. If you live near their headquarters you could probably drop it off early in the morning and pick it up late that afternoon.
Yep. I live about an hour's drive away, drove down there, dropped mine off, had a call by the time I got back home that it was ready... They also did some other work while the box was open... no charge. I will absolutely buy only Oppo players as long as they're making them...

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post #41051 of 41064 Old 09-28-2016, 01:51 PM
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Originally Posted by IntelliVolume View Post
Thanks for your feedback, Jazz; indeed, I am in the U.S. and close to OPPO's headquarters, so that's not a problem...I suppose it's the loader issue, as you've described...

The dilemma for me is that I don't want to buy another Blu-ray player with OPPO's 4K deck supposedly around the corner (end of this year?) -- I'd have it repaired, but I'm kinda waiting for it to really "die" before I send it into them.

Oh, and also -- with regard to your comment about OPPO fixing most of these "for free"...you mean aside from the $79 or whatever it is for the out-of-warranty charge?
I had my 83 repaired at no charge by Oppo 6 months ago (March 2016). They also replaced the power supply at no charge while they had it-I didnt even know it was an issue.

I believe the poster that could not get a loader is not in the USand that country's distributor/repair facility did not have any.
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post #41052 of 41064 Old 09-28-2016, 03:59 PM
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I don't know; there seems to be some contradictory statements with regard to what OPPO would charge or if they would charge at all for this...as well as the concern, now, that the loader may not even be able to be fixed...

I suppose I'll have to get in touch with them directly; some questions I wanted to ask them about their 4K player anyway.

5.1: ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
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post #41053 of 41064 Old 09-28-2016, 04:04 PM
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$79 is the most you will ever pay for Oppo repairs plus shipping to Oppo. If you live reasonably near their headquarters, you can deliver the player to them in person. If your particular problem is with one of the problematical loaders you can expect the repair to be free. They seem to have never taken more than one day to fix a player so your player won't be out of service for long. As one poster said, if you live near Oppo's office, you can expect same-day service in almost all cases.

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post #41054 of 41064 Old 09-28-2016, 08:05 PM
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Thanks Jazz; let me clarify what I meant by "I live near their headquarters"...what I meant was that I live in a neighboring state -- so I couldn't just drop the player off.

So $79 is the most I'd have to pay is what you're saying, yes? Because I recall them telling me that it would be more than that -- let me see if I can dig up the emails...

EDIT: Here's one:

No Disc and Unknown Disc errors can be caused by the laser head being dirty or otherwise obstructed, or are due to the laser head wearing down. You can try to open the player and clean the laser head directly with a cotton swab and alcohol, but it is not guarantee that this will resolve your issues.

For the tray eject this will require a change in some hardware components to fix. We can offer to repair the tray free of charge, but if we need to replace the loader, we will have to charge you for the repair.


ADDENDUM: My apologies for wrinkling AVfile's feathers; I will contact OPPO directly regarding the issues. Thanks again, Jazz.

5.1: ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
Mains: polkaudio RTi12 - Center: polkaudio CSi30 - Surrounds: SpeakerCraft Preinstalled In-Ceiling - Sub: polkaudio PSW350 - Auralex Acoustics SubDude - MONSTER PowerCenter HT700
2-CHANNEL:
ONKYO TX-8555 - marantz CC4001 - TASCAM CD-RW900SL PROFESSIONAL - Numark CDMIX 1 PROFESSIONAL
Infinity BY HARMAN PRIMUS P363BK - audio-technica AT-LP120-USB PROFESSIONAL -
Bell'O AT423T Audio Tower

Last edited by IntelliVolume; 09-28-2016 at 08:29 PM.
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post #41055 of 41064 Old 09-28-2016, 08:16 PM
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post #41056 of 41064 Old Yesterday, 06:59 AM
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Originally Posted by IntelliVolume View Post

For the tray eject this will require a change in some hardware components to fix. We can offer to repair the tray free of charge, but if we need to replace the loader, we will have to charge you for the repair.
Yes, they said they would have to charge you but they didn't say how much. All (I repeat all) Oppo repairs are done at the fixed price of $79, no matter how extensive.

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post #41057 of 41064 Old Yesterday, 04:06 PM
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Yes, they said they would have to charge you but they didn't say how much. All (I repeat all) Oppo repairs are done at the fixed price of $79, no matter how extensive.
Okay; but what was getting confusing was that there were some mentions of "completely free" being tossed around, so I didn't know which it was. Either way, I'll have to get with them. Just wanted to share my experience of the drawer opening upon startup now (as this is a new symptom to my particular '83).

5.1: ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
Mains: polkaudio RTi12 - Center: polkaudio CSi30 - Surrounds: SpeakerCraft Preinstalled In-Ceiling - Sub: polkaudio PSW350 - Auralex Acoustics SubDude - MONSTER PowerCenter HT700
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ONKYO TX-8555 - marantz CC4001 - TASCAM CD-RW900SL PROFESSIONAL - Numark CDMIX 1 PROFESSIONAL
Infinity BY HARMAN PRIMUS P363BK - audio-technica AT-LP120-USB PROFESSIONAL -
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post #41058 of 41064 Old Yesterday, 04:38 PM
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Okay; but what was getting confusing was that there were some mentions of "completely free" being tossed around, so I didn't know which it was. Either way, I'll have to get with them. Just wanted to share my experience of the drawer opening upon startup now (as this is a new symptom to my particular '83).
Sheesh. I don't know how to make this clearer. If the problem is caused by one of the defective loaders, Oppo will fix it for free. If the cause is some other problem, it will cost you $79. Until Oppo actually has their hands on your player they won't be able to tell which issue is causing your problem. I think a maximum $79 fix is a bargain for a 6-year-old player. If it were some other manufacturer they would either laugh at you or tell you 'tough luck, we don't fix players that old'. You also would be unable to find a shop that could fix it. It's because Oppo stands behind their players like this that people love them. If you don't appreciate this, I don't know what else to tell you.

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post #41059 of 41064 Old Yesterday, 06:33 PM
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Sheesh. I don't know how to make this clearer. If the problem is caused by one of the defective loaders, Oppo will fix it for free. If the cause is some other problem, it will cost you $79. Until Oppo actually has their hands on your player they won't be able to tell which issue is causing your problem. I think a maximum $79 fix is a bargain for a 6-year-old player. If it were some other manufacturer they would either laugh at you or tell you 'tough luck, we don't fix players that old'. You also would be unable to find a shop that could fix it. It's because Oppo stands behind their players like this that people love them. If you don't appreciate this, I don't know what else to tell you.
Yes, I get it -- I'm not saying it's NOT a bargain, nor am I saying I "must have this player fixed for no money!!" That wasn't my point. Originally, my intention was to come into the dedicated thread for this model Blu-ray player and contribute to the discussion -- that appeared to be encompassing other folks' reports of malfunctions -- with reports regarding what I've been experiencing over the past couple of evenings (the tray wanting to open upon startup). For some reason, whenever I begin talking about problems with my BDP-83 here, I seem to send everyone into a proverbial tizzy just because I didn't yet send the player back to OPPO or ask questions about repair price (only because someone initially begins the price-themed conversation that I respond to); this is evidenced by your loss of patience in the aforementioned statement, and it was not my intention to set everyone off like this. I was merely attempting to share the details regarding this new symptom and to see if any other owners have experienced it.

I will contact OPPO directly if this continues (it didn't happen last night when I watched an episode from my Star Trek: The Original Series DVD box set and the second half of the Captain America: Civil War Blu-ray). My apologies for wasting your time; I did appreciate all your feedback, whether that's believed or not.

5.1: ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
Mains: polkaudio RTi12 - Center: polkaudio CSi30 - Surrounds: SpeakerCraft Preinstalled In-Ceiling - Sub: polkaudio PSW350 - Auralex Acoustics SubDude - MONSTER PowerCenter HT700
2-CHANNEL:
ONKYO TX-8555 - marantz CC4001 - TASCAM CD-RW900SL PROFESSIONAL - Numark CDMIX 1 PROFESSIONAL
Infinity BY HARMAN PRIMUS P363BK - audio-technica AT-LP120-USB PROFESSIONAL -
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post #41060 of 41064 Old Yesterday, 10:31 PM
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I've mentioned fixing it several times....

I bet this is the 3rd time you've asked and I've responded with the "send it in and they fix it free" reply.

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post #41061 of 41064 Old Today, 07:58 AM
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Yes, I get it -- I'm not saying it's NOT a bargain, nor am I saying I "must have this player fixed for no money!!" That wasn't my point. Originally, my intention was to come into the dedicated thread for this model Blu-ray player and contribute to the discussion -- that appeared to be encompassing other folks' reports of malfunctions -- with reports regarding what I've been experiencing over the past couple of evenings (the tray wanting to open upon startup). For some reason, whenever I begin talking about problems with my BDP-83 here, I seem to send everyone into a proverbial tizzy just because I didn't yet send the player back to OPPO or ask questions about repair price (only because someone initially begins the price-themed conversation that I respond to); this is evidenced by your loss of patience in the aforementioned statement, and it was not my intention to set everyone off like this. I was merely attempting to share the details regarding this new symptom and to see if any other owners have experienced it.

I will contact OPPO directly if this continues (it didn't happen last night when I watched an episode from my Star Trek: The Original Series DVD box set and the second half of the Captain America: Civil War Blu-ray). My apologies for wasting your time; I did appreciate all your feedback, whether that's believed or not.
If you read through this thread and the other 83 threads, you would find that problems with drawer that you describe have occurred with a number of units and have been reported here frequently. It has also been widely reported that the problem won't get better and gets worse over time. The only solution is to get Oppo to fix the unit. This is why people here have shown some impatience with you. You seem to be resistant to getting yours fixed. There's nothing new to be said about these problems. No one here has a solution other than 'send it to Oppo'. You seem to be having a problem understanding that.

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post #41062 of 41064 Old Today, 05:20 PM
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Here we go...

Members coming out of the proverbial woodwork to jump in a specific conversation just to stir the pot a bit...now we have Laserjock chiming in with "how many times he told me..." and, making matters worse, those members who immediately "like" the comments even though they weren't participating in the specific banter beforehand...

Let me make this as clear as I possibly can to Laserjock and the cohorts that felt his commentary was absolutely necessary and worthy of a thumbs up: I apologize for the harm that I have caused, the wasted time, the bated breath, the sleepless nights and everything else that my antics seem to have brought to the forefront, okay? I apologize for everyone that has been hurt by my queries, and I was merely adding to the BDP-83 owner's thread the details of the latest symptoms my player has been experiencing.

Now, to Jazz: You have been most courteous and helpful in these matters, and I have shown nothing but respect to you in each and every reply...how many more times can a human being say "thank you" or "it's greatly appreciated"? I made it perfectly clear that I will look to resolve this with the company now, so there's NOTHING I'm "not understanding;" please don't be so off-putting and quasi-facetious with the feedback. You don't need to explain anything further, nor do you have to point out what I "don't seem to be getting." I will have to deal with OPPO directly now, and see what they say about my particular situation.

Additionally, I would like to add: I understand others have experienced this symptom with this player, and I will re-read their posts from pages back...so thank you for pointing that out in your last response. The reason I'm "hesitant" about sending the player back to them is because of the way it's installed in my system -- it's such a complicated wiring scheme in the back of the unit it's housed in, it makes for an almost impossible situation (I may be forced to detach the power cord along with the HDMI connection so the player is sent "au natural")...but this begs another question, then:

Would OPPO accept the player back without the power cord that comes with it? Do they have cords they can use on their end to test the player for power-up, or does mine need to go with the player? If no one here knows, I can ask them via email when I put one together.

5.1: ONKYO TX-SR605B - oppo BDP-83 - SONY KDS-50A2020 SXRD
Mains: polkaudio RTi12 - Center: polkaudio CSi30 - Surrounds: SpeakerCraft Preinstalled In-Ceiling - Sub: polkaudio PSW350 - Auralex Acoustics SubDude - MONSTER PowerCenter HT700
2-CHANNEL:
ONKYO TX-8555 - marantz CC4001 - TASCAM CD-RW900SL PROFESSIONAL - Numark CDMIX 1 PROFESSIONAL
Infinity BY HARMAN PRIMUS P363BK - audio-technica AT-LP120-USB PROFESSIONAL -
Bell'O AT423T Audio Tower

Last edited by IntelliVolume; Today at 05:27 PM.
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post #41063 of 41064 Old Today, 05:42 PM
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I would think sending the unit without the power cord would be no problem. I'm sure they have many. But the best way to know is to ask them either by email or a phone call. They are very good about responding to owner questions.

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post #41064 of 41064 Old Today, 10:20 PM
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My drawer wouldn't close and I sent it back sticking out and packaged the best I could in a box that was for a cooling fan.

I don't remember if I sent the power cord but it is a standard cord that I'm sure they have plenty of.
It came back free of charge in an Oppo box wrapped in a bag they come in as new units.

I apologize as I should have just held my tongue.

Good luck in whatever you decide to do with it.
Customer service is what keeps me going back to Oppo.

Peace out.
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