Originally Posted by SickDrift
Well, after almost two years, our BD-P1600 has finally bricked.
Last night my wife was prompted to update the unit, so we did so as usual. It took unusually long, but finally was completed, and turned itself off. After it turned on we found we couldn't use our Netflix account, so we gave up trying, figuring we had gotten another bad update. So we then tried to watch our Blu-Ray of North-by-Northwest, which wouldn't load at all. So now I was worried. I then tried to access the units Menu, which would not come up, thats when I noticed the units "Load" message stuck on the front display.
Today I contacted Samsung support via chat and was informed that they would be "willing" to do a one time free repair, if it was found that the update caused the problem. I am skeptical, but at least glad they are offering to do it for free. Hopefully they do what they have promised.
My BD-P1600 gave up this last weekend after about 2 years. I had never upgraded the firmware on it because I had learned my lesson playing firmware roulette with a prior BD-P1400 and usually causing as many new issues as there were old issues resolved. I don't even know what firmware my player has on it but it would have been whatever they were shipping with in 2009 when I received this player as a replacement for my PoS '1400.
It will turn on via both the power button and the remote control.
The disc tray will eject and retract via both front-panel and remote control.
When you power the unit with the disc tray closed the front-panel shows the message "LOADING" but never goes beyond that.
If I open the disc tray and then close it, it will display a message of "CLOSE" and never change.
The display shows the loading background blue/green montage image but never shows any loading text, menus or firmware upgrade prompts.Resolution Attempts:
I have power cycled the unit, several times.
I have done the "hold FF button for 10 seconds to reset" (this does nothing, capacitve front-panel buttons don't recognise the continuous hold)
I have done the "hold POWER button for 10 seconds" to reset (again, does nothing).
I have loaded the latest firmware to a USB stick and tried both front and rear panel inputs. The USB activity light shows for a few seconds but nothing ever happens.
I have burned an ISO of the latest firmware to a CD-R and tried multiple loads via disc tray or power on and it never does more than spin the disc for a few moments.
I disconnected the HDMI, LAN and USB connections and powered on the unit with no change in behaviour. I tried connecting via component cables and the unit still won't get past the palette screen.How Did This Happen
Last Friday I was watching "The Dark Knight" and left the disc in the player because I didn't finish the movie. Come Saturday evening I started the player up again and I could hear the disc start to load but it never got past the LOADING display on the LCD panel and the palette image for the actual screen display.
Now consider that my Samsung BD-P1600 has one of the most cushy lives, and any other piece of technology would be so jealous of the babying that I give my equipment.
- my equipment rack has a massive battery backup unit capable of keeping EVERYTHING online for 15 minutes even with a plasma and receiver pulling heavy current draws
- after the battery backup, all of the sensitive electronics (like the Blu-ray player) have a H15 power conditioner sitting in front of them
- all of the networking equipment is similarly protected, an there are even surge protectors on the network jacks!
- clean, smoke-free home
- the rack has 4x 120mm cooling fans that relay on when the system powers up, keeping everything well ventilatedConclusion
At this point I think I've given up on Samsung disc-based players**. I *might* give Samsung Customer Service a try but I literally spent HOURS of phone time with their reps a few years ago trying to get any resolution to my faulty BD-P1400 player which their various firmwares beat into a slow, submissive death. They did *finally* agree to provide a 1600 as replacement after 22 calls to support (I documented every call in a text file, who I talked to, expected results, etc.) but this was after having my '1400 shipped to them, "checked for firmware upgrade" and mailed back to me with no actual fix applied.
Short of them paying for shipping both ways on this player I'm going to cut my losses and buy something else.
** when I say "Samsung disc-based players** I mean all
of them. This now makes 2x Blu-ray players, 2x DVD-RW drives for PCs and a portable CD/MP3 player that have all failed in some whimpering, hobbled fashion. Instead of just dying outright they make you suffer through a slow process of intermittent failures, 'sorta, kinda not working' type states until the final slap across the face. Then customer service gets toy with you some more if you are in for the full masochistic experience.