Need some help. Sony BDP-BX2 is NOT displaying the HOME menu screen to me without going to a lower setting. Very Annoying. Would Love some help with this and/or resolving this issue. Providing the Sony Support Transcript for a clarification of the issue/problem/error. Thanks.
Problem : Unable to view MENU screen. it is black.. will flash once and awhile... is not viewable.. not coming up
Garry_*>*Hi Lexonex. Welcome to Sony Online Support. I'm Garry. Please allow me a brief moment to review your concern.
Lexonex*>*Good Morning (PST)This is very strange. I am able to watch a Blu-Ray movie/disc without any problem. BUT, if I want to go to the HOME screen all I get is a black screen and a "flashing" effect where it is trying to connect but never does. Again, I can watch the movie fine with audio (HD) but, unable to go to the HOME screen of the Sony BDP-BX2.I have placed a call before and was to hold the stop (square button) on the very right of the panel to set the player to a lower resolution.. Why should I have to do this? I want to seamlessly go from watching the movie to the home screen. why can't i do this? what gives?
Lexonex*>*I'm using HDMI cable
Garry_*>*Thank you for waiting, Lex. I'm sorry that the Bluray Player is not ouputting the signal as expected. I'll be glad to assist you with this.
Garry_*>*When did it last work as expected?
Lexonex*>*Mitsubishi DLP 65", Pioneer VSX-820-k
Lexonex*>*Running firmware 008 in the BDP-BX2
Lexonex*>*I don't remember
Lexonex*>*Usually I just pop in the movie and it plays with ALL functioning
Lexonex>*Again, I go to the HOME screen of the Sony BDP-BX2 and all I get is a black screen
Lexonex*>*It is trying to display but, never does
Garry_*>*I understand that you're running the Firmware Update now. Am I correct?
Lexonex*>*must go to a lower resolution for the HOME screen which is absurd.......
Lexonex*>*excuse me NO! not running the update.. the update is installed
Lexonex*>*I HAVE installed the update known as 008
Garry_*>*Thanks for the confirmation.
Garry_*>*Yes, I am online.
Garry_*>*I understand that you're able to access the HOME items at lower Resolution. Am I correct?
Lexonex*>*yes, but then that sets the player to a lower resolution which carries over to me watch a blu-ray disc.
Garry_*>*I do understand the situation the, Lexonex.
Garry_*>*Let's try resetting the Bluray Player and check if that helps.
Lexonex*>*While at the HOME menu I go to settings and set the video to HDMI and I get a player going to a black screen... why is that?
Lexonex*>*how do you reset?
Garry_*>*Please press HOME.
Lexonex*>*IF i press home I get a black screen
Garry_*>*After that, select Setup and then select Resettings.
Lexonex*>*okay, you must wait .. I have to go downstairs...
Garry_*>*Lexonex, you may set to a lower resolution and then reset the Bluray Player.
Garry_*>*Sure, please go ahead.
Garry_*>*Please select All Settings after selecting the Resetting option.
Garry_*>*Please let me know the operation after performing the above procedure.
Lexonex*>*ok.. this I have done... finished
Lexonex*>*all settings .. have been reset
Garry_*>*Please let me know if the issue is resolved now.
Garry_*>*Sure, please go ahead.
Garry_*>*I didn't receive a response. Are you still with me?
Lexonex*>*there is a problem... I go into "easy setup" and I select "HDMI".. auto.... and again, I get a black screen trying to display which does not... then finally it does and it asked if I saw the "test screen" No I did not...
Garry_*>*I'm really sorry to hear that.
Lexonex*>*well, with all do repect, i do not care if you are sorry or any other feeling you are having.. how do i resolve this issue with this sony product?
Garry_*>*Let's try Power Resetting the Bluray Player and check if that helps.
Garry_*>*To Power Reset the Bluray Player, disconnect the Power Cord from the wall-outlet for a short period of time (approximately one minute).
Garry_*>*After that, reconnect the Power Cord and then turn ON the Bluray Player.
Lexonex*>*Please hold ... I'll try....
Garry_*>*Sure, Lexonex. Please go ahead.
Garry_*>*Please let me know when you're done.
Lexonex*>*same result... I go into "easy setup" and I select "HDMI"... and I get a black screen trying to display which does not...then finally it does and it asked if I saw the "test scree".. No I did not see it...
Lexonex*>*I pulled the cord out of the unit instead of the wall if that matters... easier...
Garry_*>*In this case, I suggest that you connect the Blurya Player to a different TV.
Garry_*>*This is to confirm if the issue is with the TV or the Bluray Player.
Lexonex*>*Must that be a 1080p tv? and.... why would the tv perfectly display the blu-ray movie and NOT the HOME screen?
Lexonex*>*Mitsubishi DLP WD-65734
Garry_*>*Lexonex, it is required to check with a different TV before we go to any conclusion.
Lexonex*>*again, does that "other" tv need to be a 1080p tv?
Garry_*>*Yes, Lexonex. You are correct.
Lexonex*>*Unfortunately, I own ONLY ONE 1080p HDTV Mitsubishi DLP WD-65734
Garry_*>*If the issue, still persists with a different TV, unfortunately the Bluray Player requires service.
Garry_*>*It is required to physically examine the Bluray Player by the professional service technicians at the Sony Authorized Service Center to determine the exact cause for the issue.
Garry_*>*Shall I forward the link to a page where you can find the Sony repair cost, or initiate a repair?
Lexonex*>*How may I receive a copy/transcript of THIS chat session? Can you email me a copy?
Garry_*>*I have already sent the chat transcript to your Email ID so that you can refer from it for future referrence.
Garry_*>*The Email has been sent to: xxxxxxxx.com
Lexonex*>*have not received it yet... have you sent it to xxxxxxx.com ?
Lexonex*>*still waiting for email to arrive....
Garry_*>*Please check the Email in the Inbox or Spam folder of your account.
Lexonex*>*has NOT been received in either folder.....
Lexonex*>*how about xxxxxxl ? thanks...
Garry_*>*Sure, Lexonex. I will forward the chat transcript to xxxxx right away.
Garry_*>*The Email has been sent to: xxxxx
Garry_*>*Are you able to take it from here?
Lexonex*>*thanks.. email came through gmail.. thank you...
Garry_*>*It has been a pleasure to assist you.
Garry_*>*Good-bye and thank you for contacting Sony Online Support.
Garry_*>*Analyst has closed chat and left the room