A couple of follow up notes: So far I have not (seen anyone with a BDP-s360 listing issues with Firmware update 11.
As I said b4 I contacted Sony about the problem we went through the steps (same as I had already performed) but I was happy to dot t's & cross i
Shipped it down to Laredo TX, with a nice note describing that prior to 11 it played every BR I have tried. After 11 I gave them a list of the discs it wouldn't play and the ones it would still play (including 1 I had tested before & after). So I get a call about 10 days later, yeah what's wrong with it?
FACE-to-PALM ==> huge note??? <-- I said politely did you find the note I attached right to the BR player describing everything in detail. (oh one department unpacks it so...
I listed off from my paper copy at home the discs that wouldn't work after the flash but IDK if he was actually copying them down or not (there was a fluency in language issue to overcome).
I'm sure it's more efficient to have one dept unpack & then save the techs to just work on the units but if you don't pass along my information. <-- Did not say that (but thought it). I asked is there anyway you could get my note? Well they type in the main points.
<---ME - OK? Are you able to access them? Yes, I should be able to get it. <--- Thinking to my self after a 15 minute conversation Hmmm well maybe if you had checked there in the first place you wouldn't have had any questions or need to call?
I said OK that sounds like a good place to start. Besides the information I had given him just then.
I asked some follow up questions that may help the person below...
Unlike the PHONE tech, this guy said I should have been able to download 11 from the Sony site burn it to a disc, and then he said when you stick it in it should give you the option of re-doing it or flashing it again.
(((*** A, I haven't tried this so IDK if that's true. I actually considered it but dismissed it out of hand bc of the response I got from checking for updates online. I should have just tried it bc it would have been $13.50 cheaper & saved about a 3 weeks round trip. <-- It's entirely possible however that this tech doesn't know what the actual end user / consumer experience is with flashing over and that they have access to another method that lets them simply flash over.***)))) BUT it's worth a shot to get your unit back up and running.
PLUS if there keep being more & more BDP-s560's that get bad firmware updates there is a chance for continued firmware updates. This tech said after I asked say a firmware version 12 comes out with some new BR specs, will that overwrite completely a bad firmware and have got me back up running --> siting that after my unit is out of warranty sending it to them will no longer be an option, and he said that it will. So it's not like the units are BRICKED, it's more like they have a cold.
Originally Posted by mskvarenina
My Sony BDP-S560
has a problem. It will not play most Blu-ray discs. Regular disks spin up no problem but if I put in a Blu-ray, it just says "Cannot play disc". What's interesting is the disc will not even spin as when I open the tray, the disc is just like I left it.
I've tried using a lens cleaning tool but that has not worked.
So the repair cost is $112 direct from Sony. There are many Blu-ray player in the price range so the question is is the BDP-S560 that good that I should pay to repair it vs just buying a new one?
Hey, sorry I didn't return to see this post earlier as I'm guessing you might have already made up your mind either way. Let me first say Sorry that this Also happened to you. And thank you for reporting it to Sony. That is pretty much how I would describe what was happening with mine. Played all DVDs just fine. But on a list I posted a page or two back it wouldn't play most BR's after F.W. 11. --> I could hear what sounded like the laser armature moving back and forth, back and forth (much more so than when a DVD was inserted). But I failed to notice - or check that the actual BR's on the bad discs wasn't spinning up. That is a nice piece of information I wish I had been able to pass along.
Some things you might try. #1) IDK if this will work but the tech said it would. Download a copy of the latest firmware from the website (11) or ? I haven't checked since April. Burn it to a disc and attempt the flashing process again. --> this tech also said that Sony would mail out the Firmware. I asked him if there was a charge, he said NO. But grain of salt as always, I should have recorded the conversation.
So, the BDP-s560. I have owned it since Sept 2010, and UNTIL F.W. 11 it was great as a solid but basic BR player.
However, it is NOT REPEAT NOT WORTH the $112 to repair when for that money not only can you get a NEW Blu-ray player (with a full 1-yr warranty --> your repair job would only have a 90 day repair warranty).
You would also be missing out on getting online streaming features like Netflix, and various other online features (depends on the maker for which ones come with) included with your player whether you use them now or may in the future. DLNA full features like streaming your music, videos, pictures directly from you PC (this one is limited to just pictures).
So save your money, try reflashing the firmware --> on you BDP-s560. If the tech was wrong and it will NOT reflash for an end user the same firmware (in this case F.W. 11 to F.W. 11 --> then wait and keep pestering them to release a new FW at which time you could / should download & burn it to a disc or request one from Sony. Hope that helps.ONE LAST THING: Can you post a list of the BR's that DID and didn't work for you.