Originally Posted by Movielvr77
Thanks, Slimoli. At my Costco they all seemed a bit confused since BR players are not specifically mentioned in their posted home electronics 90-day return policy.
Either way we have the luxury of time, by late summer we should know one way or the other whether or not Panasonic can fix the freezing issue through firmware updates. Although I'm not sure what other player I would choose if they can't. Reading through the forums it seems that all the other players like Sony, Samsung, & LG in my range (around $250 street price) have their own share of quirks, flaws, and problems.
Oh well, in the meantime I'll just continue eating up the delicious sweet eye candy of this player during the 99.9% of the time it is flawless. But it is a drag to have to worry, at least in the back of my mind, about when that .1% freeze is going to happen. But such is life, at least for now...
I purchased a sony bdps301 from costco 13 months ago. It started freezing up on me after about 5 months. We (wife and I) figured that that's just the way BD was, the technology was still pretty new. 2 months ago, I was at the end of my rope. I put in a request for sony to mail me the latest firmware disc, and immediately called costco to see what my options were.
The girl that answered the phone put me on hold for a minute to check and see if the BD players were covered under the lifetime warranty for costco. She got back on the phone and told me that it was fine to return it, and just to bring in all accessories, receipt, and box. Cool right.... Yes
Before returning it, I wanted to try the latest firmware, which I installed. It worked fine for about 2 weeks, but then it started freezing on me.. with standard dvds now too!
I called costco back to double check that I could bring it back, by this time it was pretty much 12 months exactly from the time I purchased it. I didn't have my receipt, or the original box. Costco told me that neither would be a problem. They used my card to look up my purchase history and print out my receipt, and told me not to worry about the box. (i'm sure it helped that the player looked superb, no scratches or anything on it.)
The lady at costco (i'm guessing she worked directly in the electronics dept., the returns lady called her on a walkie and she came over to talk with me about the player), anywho, the lady at costco gave me one of those "yeah, this is a common problem" nods when I told her what the sony was doing. I had been reading about the panasonic 605b for a few days, and had decided on it. Without telling the lady that, she says "take a look at the panasonic players, they're really good".
So, here I am, I've had the 605b for a month now, and I absolutely love it! (knock on wood)
I should mention, I called costco a few times to double check on the return after a year, and not having a receipt. I just felt like a schmuck for returning something I had been using for so long. I even told the lady that, and you know what she says?? She said, "there are people who do abuse the return policy, but you're not one of those people!" Can you beat that? I was seriously feeling so uneasy about returning a player that didn't work, and she went the extra mile (in my eyes) to make me feel comfortable about doing it.
One other thing I should mention, I told the lady that I payed about $150 more for the sony, and I didn't feel good about making money off of the return, especially since I was getting a newer/better player. She told me that that is my benefit for being a member.
Talk about catching the right person on the right day!
I ended up paying $50 more for the player instore, vs costco.com. I figured it was the least I could do to kick some of the money back into the store...considering I didn't feel entitled to the extra coin anyway!
In an effort to divert this post from being a total costco commercial/smile fest, I am totally happy with my new panasonic, and I feel like I've picked a real winner!