Originally Posted by ourlivinghome
So we decided to take the cover off and watch what was happening. The "Invalid Discs" get loaded into the player, but then they never even try to start spinning. ...
Most of your message has been posted here before in one form or another, but it's good that you've put it all together in one place for people to see (and hopefully read).
One comment: I found that if I spun the disc myself with my finger at the appropriate time, it seemed to work. It's really a mystery as to what is happening, and my guess is that it's something that could be fixed in a firmware update (fat chance at Sony deciding to invest the time/effort in a discontinued product, though).
So, after the above problems in my CX960, I recently bought a refurb CX7000ES from a Sony outlet store, and this time I bought a 5-year warranty. Not cheap, but I wanted to be able to grab Sony by the short hairs if I have the same problem with the CX7000ES. Meanwhile, I play music CDs in the CX960, so that the higher "usage rate" is consumed in the CX960 and not in my CX7000ES.
Despite my initial very favorable opinion of Sony starting 40 years ago, my more recent purchases (eg, a Sony expensive, top-of-the-line TV that was severely subject to external RFI) show that Sony is no longer the quality leader that they used to be; they have become just another established hardware vendor. Sad.