"told me that "you don't know much about firmware do you? it does not work that way." I told him what I've learned so far about it comes from your previous three supervisors. He told me "They aren't MY supervisors!!" I told him by "your" I meant Samsung. He shouted at me "Do YOU work for samsung?" "Then you don't know what I do!"
Wow, it's a shame you didn't record that conversation. It's about time some of this stuff got posted on Youtube. I wish I was that persons supervisor because I would have taken pleasure in firing the low life.
"He said that updates are NOT released in any numeric order. He told me that 1014.1 would have been released to address a certain issue or issues, that those issues are NOT included fixes in further updates, and that updates do NOT displace one another in the television set. I guess that means they compile? According to him, 1014.1 needs to be installed in order to address it's specific fixes, and then 1016, since it is already there, stays there. He also told me you DEFINITELY WILL void your warranty if 1014.1 does harm to your televsion set. You download it at your own risk."
Then that is about the most stupidest way to have firmware updates. After all, what happens if you don't run into any issues between firmware updates but then you do later on after those firmwares that would have addressed those issues are now long gone? What a bunch of idiots.
Like I have said before, Samsung is clueless when it comes to writing and managing software to run their products. And now they think they can successfully make a tablet to compete with Apple's iPad. What a joke.
"He also said that updates DO NOT apply to all models, DESPITE the fact that they are recommended on the upload page for that model. He said, "if you're not experiencing the problem for which the update was designed to fix, you shouldn't be updating it". If other people with the same model are not experiencing the same issue, the update does not apply to them."
The guy is clueless and/or a liar because Samsung has designed their hardware to nag you endlessly to install every stupid firmware update. What is the average consumer going to do when they see that update screen pop up? Exactly, download it.
"This guy was realllllly testy with me and wanted to know why I seemed so sceptical of his information."
You should have told him "why should I automatically trust a rude and unprofessional person working for a company that has horrible and incompetent customer service?"
"He said that prior to being a support tech he was a system engineer at samsung (yeah, he took a paycut to deal with irritable dolts like me all day long) and knows far more about firmware, specifically samsung firmware, than "the people at the forums you're visiting"."
That's a scary thought that someone like that would be working as a "system engineer" or as tech support in any company. Way to go Samsung, looks like you got a winner there.