Originally Posted by CubsWin1
Is anyone still having wireless network connectivity problems with the BD570? I own two of them and one connects just fine, but the other one doesn't even pick up my network anymore. I had updated to the latest firmware and I also tried to do a firmware upgrade by USB, but it still doesn't work. I have reverted to several different firmware versions by USB and still no network is detected. Every other device in my house picks up my network at full strength, so it is definitely not a router issue.
Mine has never worked on wireless. Sometimes it would see the AP's, but now it doesn't even see them anylonger. Finally, tonight I gave LG a support chat try. Even though this is out of warranty, (labor wise) they waived the fees and sent me a shipping label with RMA and case number. I'm happy they are doing this, it will make me consider their 2012 model perhaps.
If you are having problems I encourage you to go to their support site and hit the live chat, that's what I did. Never even had to pick up a telephone. Was able to bid on ebay items at the same time I got my 570 warrantied. Kudos LG.
7:21 PMAngelica:Ok. The unit has 90 days warranty for labor.
7:21 PMAngelica:And 1 year for parts.
7:21 PMAngelica:There is a labor charge of $69.00, and the wireless card that will probably have to be replaced will be coered
7:21 PMAngelica:covered.* Sorry
7:21 PMGuest:well it would be nice for them to fix it since it's never worked, I should have reported it earlier but it's now getting to bother me
7:21 PMGuest:I also have a LG 42 tv as well so
7:21 PMGuest:I am a repeat customer
7:22 PMAngelica:I understand.
7:22 PMGuest:I can put the card in it myself, that solves the labor problem
7:25 PMAngelica:Thank you very much for holding. My supervisor will waive the labor charge.
7:25 PMAngelica:May I have your complete physical address please?
7:27 PMAngelica:One moment please, I will set up the order
7:29 PMAngelica:Thank you
7:30 PMAngelica:You will receive the shipping labels on your email address within the next 48 hrs.
7:30 PMAngelica:Then, we need you to please send the unit it (by itself, no cables) on a box.