I got one of these players on July 4th, as my old DVD player in the bedroom had tanked (cheap $50 piece of crap), and I went blu-ray (as I had since upgraded to HD in the bedroom since the crap $50 purchase). Anyway, I got the device plugged in, did all the firmware updates, and all seemed well.
Until I started to use the streaming options.
When I am steaming video from any service vie tried so far (amazon, netflix, etc). I get these two large rectangular bars on the screen near the top. They cover a good 40% of the screen real estate, and are there no matter whether my source is HD or SD. It is not there when i am in the various menus, only when streaming. I've tried switching video modes on my TV (a Samsung LN32B550), no luck. I've looked around in the DVD player menus, and I cant find anything about this. My player firmware is up to date, so i am at a loss to proceed. How do I get rid of these bars during streaming so that I can use these features? Also, what the heck ARE those bars? At first I thought they were really fat display blocks for closed captioning, but they're in the wrong place on the screen for that.
This sometimes happens during DVD playback too, but not every time (although mostly after I try a streaming option). This is fairly annoying, and id like to be able to use the player i bought without these kind of problems.
My player is a Sony BDP-S570/BM U2. Oh, I'm attaching a picture I took of the TV showing these two bars on the screen (man, taking a picture really makes the dust back there show up, I need to clean behind the TV!)
Really don't know where to go with this problem. Any ideas? I have contacted Sony support, but I'm not expecting much from them. Part of the problem is I don't know whether this issue is the blu-ray player or the TV. Not for sure anyway. I suspect it's the player, but I can't prove that.