I have a new BD-HP24U(A) blu-ray player and I am having a couple of issues with it.
First, in general does this player just seem slow to anyone else? This is my first blu-ray player, so I don't know if this is the norm or not. Some discs seem to take forever to load, and button presses on the remote control seem to come with a 10 second delay before the player responds.
Second, my main issue with this player has to do with the movie "Avatar." I have not had this player for very long, so I haven't been able to try out many movies yet. I have tried a half dozen or so, mostly older titles, and they all seemed to play fine. However, "Avatar" is the newest and latest one I tried, and that movie is giving my player all sorts of troubles. It usually takes 2 or 3 tries to get this movie to play, with long pauses while the screen stays black and the disc drive constantly revving away. I'm talking a good few minutes here. Once the movie does decide to play though, everything else is a crap shoot. If I press "stop" and go back to the main "Sharp" startup menu and try to press "open tray," the system just freezes and becomes totally unresponsive. If I do a hard reset and start the movie again and just try to jump right to a scene (instead of starting from the beginning), the picture flickers and gets pixelated a bit. Sometimes I get the message at startup that my player needs an update for that movie, and other times it starts just fine. It's never consistent. The long and short of it is that "Avatar" is not working for me on that player. Is this happening to anyone else?
I called Sharp customer support and the tech on the line was very polite, but their solutions did not work. The first tech suggested that my firmware was out of date, but when I tried updating over the network on the unit itself it said that there wasn't any updated firmware available. When I went to the Sharp website, there is in fact an updated firmware released in November, but it is for the HP24U model and **NOT** the HP24U(A) model. In fact, it specifically says that the update isn't compatible with the (A) model. When I called the 2nd time they took down the name of the movie and said they'd research it more and if nothing new was on the website in 3 days to call back. I find it hard to believe that certain movies will only sometimes play, and when they do they can bog down a player like this. Has anyone else had these issues?
This is my first blu-ray player, and I've always been loyal to Sharp products but I'm feeling bummed out about this one. The notion that I have to keep getting updates for movies as they're released is just absurd. It's like this isn't a finished product! My Aquos TV is great though... go figure.