Oppo Beta Group
Join Date: Apr 2001
Location: Massachusetts, USA
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
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Just to clarify a point or 2...
There's absolutely nothing wrong with posting experiences with the player here (good or bad).
Any problems should ALSO be reported directly to OPPO. If they aren't around answering the phone (I wouldn't expect them to be on a long holiday weekend), then send them an email (they might even respond on a long holiday weekend). Contacting them directly by phone or email is the only way to ensure that they're aware of the problem(s). Another key item here is that even if they're already aware of the problem(s), additional information about your system or exactly how you reproduce the problem might make it easier for them to resolve the problem. Too a point, more data is usually better. You obviously aren't obligated to contact them directly, but it may benefit you if you do as the player might be improved as a result of your communication. OPPO keeps an eye on these forums, but given how fast this thread moves, it would be easy for them to miss something, so PLEASE contact them directly when there's a problem even if you post the info here - it could be as simple as copying what you posted here and pasting it into an email sent to them which would only take a few seconds.
The other point is the tone of some posts (this is not directed at any specific poster). I've been getting the impression that some people bought the pre-release without fully grasping what that actually meant and seem to have expected the player to be functioning 100% at this point. Pre-release means that the player's firmware is still in the development stages and it should be expected that some things aren't going to work well for now. So we're going to run into cases where some people have to work around various problems until they're fixed. If people aren't comfortable dealing with the hassles that come with working around issues of this sort, they really would be better off waiting until the official release of the player when the majority of bugs will have been taken care of. If the problems turn out to be too much hassle to work around, the player can be returned at any time up until 30 days after the player is officially released, only costing the original shipping - that should be enough to satisfy just about anyone as there's very little risk involved other than perhaps some time wasted working around some problems.
So it's one thing to post "Feature X isn't working for me - anyone else? Anyone come up with a workaround? I've reported this to OPPO.", but quite another to post "Feature X doesn't work, this thing sucks, OPPO is a bunch of so and sos, I'm mad at the world!!!". Hopefully the difference is clear to everyone.