Originally Posted by Makaveli Tha Don
After seeing so many people in this thread that have started to hear back from bluraychip.dk I sent about umm...a fifth or so email this morning inquiring about the order I placed back in january. And I received an email a few hours later stating that they had packaged it for shipment and that it has now been shipped.
Well that was odd, I even requested after the 4th or 5th email to just cancel it all together and give me my 90 dollars back cuz I was tired of them.
I don't understand them, it seems the case is that everyone who pre ordered in january needs to now email them again and remind them that they have your 90 dollars and to ship your kit for you. That makes a lot of sense....
I have no explanation as to why people who placed their order in January wouldn't have received their kits yet save one. The earliest batches of the mod had the rear USB port issue. There were numerous revisions of the Bluraychip.dk kit shipped, apparently, and the early revisions cannot be updated via firmware to resolve the problem. It makes me wonder if they put some orders on hold until they could ship out a newer kit that could either be updated via a firmware fix or sending out a new kit that just worked from the beginning. Your kit might have been shipped without actually being updated to report it before you sent your emails asking for a cancellation.
Originally Posted by djblaze805
Just thought I would report that my bluraychip.dk mod that was shipped on March 15 was delivered yesterday, April 4.
I have not had the chance to install it yet. I'm wondering, though, if it is one of the ones reported that will need to be sent back for the USB connector bug or if it can be fixed via firmware.
From Denmark to the US my kit took about 2 weeks. Contact Bluraychip.dk. From the ship date they may be able to tell you if your kit is fixable via a firmware update, not fixable without a replacement board, or not impacted by the rear USB port problem. Tell them you don't want to install the kit until you know for sure that you won't have to take it back out if the problem can't be fixed.
Originally Posted by CatBus
It's pretty clear to me what's going on. They are finally producing units in decent volume, but not anywhere near enough to meet the volume of back-orders they have. So they loosely prioritize based on order date, but then rush any orders for customers who contact them.
I ordered mine February 1st, have never contacted them since the initial order, and my order has never even gotten to "preparation in progress", let alone shipping. That's well over a month before Glad1us ordered the kit, and his already shipped, so it's got to be that anyone who contacts them gets rushed. It's not how I would have chosen to prioritize orders, but it'll get the job done eventually.
Frankly I'm OK quietly waiting even longer for mine. I still have my old multi-region player around, and I'm not particularly excited about the quality of the earlier units they shipped. I'm fine continuing to let you guys be the beta testers
I'm not sure your theory is actually correct. A problem was discovered and you didn't place your order until February. A lot of people placed pre-orders in January nearly a month before you did and all the early purchasers with the early revisions of the kit got nailed with the rear USB port issue. I suspect that a few things need to be considered: (1) you waited some time and your order is queued quite a ways back, (2) the problem was reported and resolved after numerous revisions which may have held up shipments past a certain point because they did not want to send out any more broken kits, (3) people who already received a defective kit that couldn't be updated via firmware should take precedence over people further down the queue of people waiting. I know the third point I noted may annoy people, yes, but I think people who pre-ordered right when the kit was offered and received a defective kit should get a replacement before someone who ordered it a month later. Having said that I believe Bluraychip.dk should send out an email to purchasers explaining that a problem cropped up and that there might be a delay in dispatching orders as a result.
There is also another point to raise. The contact information for Bluraychip.dk is at Tridane but specifically to the attention of Casper. When dealing with customer service at Bluraychip.dk I have only spoken with Casper. I honestly wonder if Casper is the only person doing all the work with respect to support and sending out the kits. Rumor had it that the people had the flu some time back so that might explain why people couldn't communicate with the people at Bluraychip.dk. I honestly don't know and I don't want to make excuses for them. Prior to receiving my kit I couldn't get any response from customer service. Since getting my kit and reporting problems I have received excellent customer service. YMMV.
Originally Posted by Ronald Epstein
As I stated, had not for the fact that I emailed
them and told them I would cancel my order,
would a SHIP notice have been sent to me a
mere 10 minutes later.
CatBus has the right theory of what is going
on, me thinks.
There has been talk that some of the early PayPal purchasers had for some reason been stuck in the "Preparation In Progress" even when the kit had actually already shipped. It's possible that upon contacting them they looked into your order, found it shipped, and updated the status to reflect what it really is. I can't say that for sure but it's a possibility.
Originally Posted by wmcclain
I hope everyone dealing with these mod chip companies is encouraging them to open their own support forums.
I think it'll be a cold day in h*** before any of the companies open a support forum. Just look at the experiences that most people are reporting with the various kits. Even still the reason most are posting here and I am posting here concerning issues and my communication with the companies is to educate owners of the BDP-93 and give them info on the various companies selling the mods. Unfortunately, for the time being people do need to research things and not blindly buy just any mod kit if one is even available from a specific company. Quite frankly, as much as I like and respect JVB Digital it seriously annoys me that they still have yet to post a picture of their kit or how it works. I don't like blindly buying anything.
At this point I strongly suggest people contact Bluraychip.dk via email if you have a question regarding your order or your kit arrived and you have the rear USB port problem so they can either give you the firmware update or ship out a replacement kit.