Jan 21, received e-mail from PanurgyOEM, the Denon factory service center asking for a copy of the receipt as the unit was out of warranty by only a few weeks and wanted to see if they (Denon) would honor it.
Jan 25, another e-mail stated that Denon would indeed honor the warranty. they normally grant an extension of 30 days to allow for shipping, out of stock parts, turn around time, etc.
Feb 4, sent e-mail asking when the $65.00 bench fee for out of warranty repairs would be refunded.
Feb 8, called direct and spoke with the rep who has been handling the repair. was told unit will be replaced direct from Denon. Unknown if it will be new or refurbished. He also apologized about refund and resubmitted the credit. All in all Panurgy seems a first rate operation. the contact info was a direct extension to the same person that i started with, not a run around with different people or endless automated options.