Originally Posted by qi88
I just discovered I'm having the same problem. I am trying to install BD.8.62.382 I believe. The latest on LG web site is BD.8.62.372.
I keep getting the "Update Is Fail" message regardless of whether I try from a wired or wireless network. I reset back to factory setting and tried numerous power off/plug out of wall resets to no avail.
Anyone want to venture a guess as to how to do an update when the over the air version fails and the downloadable version is nowhere to be found?
Right now, none of the premium apps will work without the new SW so I guess I'm out of luck. LG doesn't advertise the web address that their players use when updating do they? Wonder if there is a back door into that site to get the updates that they refuse to offer....
Unfortunately I am in the same boat and it looks like we maybe in for a wait - unless others try to complain like I did yesterday
Time of chat: 12/29/2011 2:43:35 PM
Length of chat: 00:19:00
Your name: Guest
Chatted with: Mariangie
1:43 PM Mariangie: Hello Guest. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
1:44 PM Guest: why does it take so long to put the new firmware updates online? ive got a bd670 and it doesnt like to update wirelessly and we can;'t hard wire it
1:45 PM Guest: its been asking for the new update (.382) for at least a week
1:46 PM Guest: i've had to update all the previous versions by downloading them on my laptop and then transferring them with a usb drive which I will probably do again but now netflix doesn't work because there is a "new app which you have to update the firmware to get"??
1:48 PM Guest: Mariangie?? You still there??
1:48 PM Mariangie: Did you ever try to do the upgrade hard wired as suggested or turning off the firewall on the router or enable ports 80 and 443 ?
1:50 PM Guest: as in the first post we don't have ethernet ports in our house and it's unrealistic to carry the DVD player & TV to the wireless router/modem. As for the firewall and/or ports - not exactly my cup of tea.
1:50 PM Guest: is there not a link available to download it online??
1:51 PM Guest: Unless you want to walk me step by step thru turning off the firewall and enabling the ports
1:51 PM Mariangie: Unfortunately there is no link available yet for that upgrade
1:52 PM Mariangie: Regretfully, I'm not familiar with the process step by step. This will depend on the router manufacturer or ISP software which control the router settings. The software platform may change per router brand or Internet Service Provider. Will need to get in touch with the router manufacturer or the ISP provider, so they could guide step by step to disable the firewall settings on the router.
1:52 PM Guest: it would seem putting a link online would take 5 minutes and save you guys from getting several calls/chats similiar to mine
1:53 PM Guest: so you're saying I can't use netflix on our player until someone finally puts a simple link on your website or I pay someone else to come modify my router??
1:53 PM Guest: seems like a big inconvience for someone with 3 kids under the age of 5 1/2 yrs
1:54 PM Mariangie: I suggest to try to get in touch with the customer service for the router, so they could guide you turning off the firewall on it.
1:54 PM Mariangie: I do apologize for the inconvenience
1:55 PM Guest: any idea on a timeline for when LG will find someone to put the new link up?
1:55 PM Guest: I guess I will have to call netflix and have them temporarily freeze our account until LG fixes their links
1:56 PM Mariangie: I will suggest to check back by the first half of January after all Holidays
1:56 PM Mariangie: Unfortunately no Estimate Time for a link to be posted
2:00 PM Guest: I know it you might say something (but I doubt it will help) but could you pass this on to a supervisor/manager/CEO/etc on how rediculus it is to not put a link online within a timely manner after a update is available - especially for a company who trys to prized themselves in technology.
2:01 PM Guest: In the meantime I guess I will have to go disappoint 3 kids and see if I can get some LG help from someone in another online forum.
2:02 PM Guest: have a nice day & holidays!
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