If this question has already been covered elsewhere on AVSforum, please forgive me. I searched avsforum as thoroughly as I could and could not find a post on this. If this has already been discussed (with a resolution) please post the link in a reply.
I have a samsung BD-D6700 that I purchased August 2011. All of a sudden about a month ago, it began to randomly reboot while watching a bluray movie. (Sometimes it'll go for 30 minutes before it reboots, then other times it'll go 2 mintues and then reboot). Totally random. But worse, when the player is powered off but plugged in, it will constantly power cycle over and over again nonstop. I googled the problem, and there are others out there with this issue on this model, however, not a single thing (that I can find) on what the cause is or how to troubleshoot. I talked with a Samsung support rep over a chat session and they were no help at all.
Is it a software issue? If so, will a factory reset fix? Is it hardware? I've repaired laptops before, so I'm not opposed to taking it apart if it's a part I can replace.
Thank you for any responses.