Originally Posted by fmalczewski
Don't have an answer, but do have some suggestions of things to try.
One suggestion is to disable CEC everywhere (all your devices) and see if that makes any difference.
Another thing to try might be to reset the player to factory defaults. And/or reload the latest firmware. (And then make sure resolution is 1080 rather than 4K, plus go through all the settings and make sure they are also right.)
And if that cable you used to hook up to your 4K set is different than those you are having trouble with, try using different cables.
Just some ideas.
Already tried them when CEC had stopped working.. Reset and installer the firmware several times and now on official Release (earlier on beta ones to allow TruHD passthrough which wasn't working on my AVR even when bitstream was forced).
Will try once again on official version (factory reset did not help).
Another question - why do I see a huge difference in color saturation and noise if I connect the TV directly through Oppo and passed through the AVR? I have set the AVR not to touch the video signals and pass them without overlay or processing. Does this happen on the latest HDMI 2.0a capable AVRs? I have seen minor chroma related losses on my Marantz 6005 which also has got this strange HDMI output handshake issues now and hence moved to a used Denon 4311. Both use ABT2015 video processor which was probably used in BDP 93 and is considered one of the best.
Can someone point to Oppo US escalation contacts as I don't get any reply for the messages sent through their website.
Appreciate everyone's time here.
Originally Posted by Bob Pariseau
^ OPPO Digital Tech Support in the US usually responds to emails within a day -- often within an hour -- typically even on weekends and holidays.
If you've been using their Email Us page -- just linked above -- and have not gotten a response, check your Spam or Junk mail filtering.
OPPO in the US can also be reached by phone during normal weekday business hours. The phone number is on that Email Us page. They are in California, so west coast time in the US -- Pacific Standard or Daylight Time.
I referred to the same form. Never got a reply and I believed to have messaged them twice.. Don't remember seeing my spam though. Let me try again.
Do we have an email ID which we can refer as I do not have any proof of approaching them earlier and don't wish to call international just because they choose to keep mum and let the warranty and product rot? Sorry but quite frustrated sitting on this for almost an year after paying Amazon.com import tax I never got a refund despite their assurance.
Appreciate your time.
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