I have one DBT-3313 UDCI, which is an E3 version sold in USA.
Couple hours ago, I switched the player on and did a huge mistake -- There was an external USB 3.0 hdd plugged into USB port.
Although I did use the USB HDD several times without any problem, I had always unplugged it right before turning off the unit
Now the player is unusable -- I can turn on, the "DENON" mark appears in the TV, my receiver does recognize the HDMI connection. I can also open the disc drawer with the remote or event using the key in the front panel... but the display is blank, and the blue "denon link" does not lit as well.
Two possibilities I'm considering -- the excess of electric flow passing through USB has "burnt" the player electronic board. It's also possible that during the start up, the player loaded the executable contents of the HDD, such as the utilities provided by Samsung to manage the files, etc... as if they were a firmware update
"cold reset", I mean, unpluggin the mains cord for several minutes did not work.
I know that Denon Europe has a firmware download page, however the access is only granted upon inputting a serial number.
Kindly ask anyone in Europe, which has a DBT 3313, to provide a hint on the first numbers of players sold there. Mine starts with "331390xxx"
Since the unit seems to require repair, my last hope is download a firmware and try to "force it" into the unit...
Thank you very much for reading this post.
Thanks for the help Artouter and Venon 1313 !
Indeed this was a fatal fault from my side. Until March I had a DBT1713 and luckly still have a spare DBP1611 to use as interim replacement!
I've never faced any problem with USB devices; I always turn off the player when inserting or removing... but the HDD had several executable files which came from Samsung. I still believe that high amperage required to cold start an HDD or the files were the cause of this issue. Denons are like rocks.... very hard but of course not bullet proof!
Regarding the firmware for download, I've given up the idea of overwriting the current one with another one... Did some research today and no matter if the USB "burnt" the main board or the executable files in my HDD somehow erased the player's firmware.... a new main board will be necessary. The IC which contains the programs (interface, media player, decoders) should never be exposed to other kind of binary data...
Bottom line... I got a wonderful, but "bricked" player in my shelf :(
Anyway, than you very much for the advice. If somebody finds out a solution, I'd gladly accept.
Just found out what happened to my DBT 3313, and would like to share with everybody to help you to protect your equipment...
a) There is a PCB in the front panel, which holds the display, circuit with button switches, etc. Somehow the use of HDD has burnt this PCB. Most noticeable damage was in the display. A burn mark was found in the right side;
b) The damage caused to the front panel PCB has also damaged the main PCB
Bottom line -- The product is really outstanding, and the damage was caused by improper use from my side. If anybody wants to play files instead of optical disks, I'd recommend to consider the risks and losses... A defective "cheap" $10 flash drive can ruin a superb $ 1000 machine....
P.S. My unit had to be scrapped, since replacement of both boards and labor for the repais would cout more than $ 500
In my case there was no warranty -- In Brazil most high end components are purchased from gray market through local sites similar to e-bay. One player which retail price in United States is approximately $ 900 costs 3 times (or even more) if purchased in an authorized dealer.
In my case, I paid "just" $ 1300... so I was not eligible to any warranty. Although I purchased a "brand new" player, it was "as it is...". I took the risk... and was not so lucky.
Regarding your comment on cheap boards, I wouldn't say the current denon's are cheap products but you will certainly get surprised if you dismantle yours.... The main board costs $450 (in US) but is no longer a complex one like those used in the DVD 3910 (which I also own and have looked inside) or even DBP-2012.
The 3313 main board measures approximately 6 x 8 inches and is quite "lean".... Except the main chip and connectors, all you can see are other are very small SMD's (those chip's which are glued to the board and very hard do replace). There is not so much to replace...
Last, but not least... I'd share with you some findings on the components. Hope you enjoy
Optical drive -- Very same as the one used in DBP 1713 except the drawer color which is brown in the case of 3313 while 1713 uses a black one. The brown denon steel shell actually just hides the same modular BD/DVD player for both models. It´s manufactured in China by "www.asatech.cc"
Bracket for optical drive -- While the optical drive for the 1713 is fixed through screws straight to the chassis, the 3313 has rubber mounts and optical drive is wrapped in foams stripes to reduce vibration. This was the first significant physical diference which I found between the two models...
Power source board -- Almost the same as DBP 1713 (actually there is one wiring harness more in 3313 which feeds the digital to analog board with energy)
LCD board -- Roughly it is the same used in DBP-1713, except the addition of one blue LED for "Denon Link". Same resin board, same IC's and flat cables
Housing -- Top cover is the same as DBP1713, with an extra layer of steel sheet (which is welded to the inner surface of the cover). Under the main chassis, there are two steel sheets which are bolted... Those are located above the plastic feet, just to add more weight (and stability to the player)
Aluminum front -- At least a I found a second significant difference!
Bottom line -- To me it was too frustrating that in terms of hardware (in the physical sense of word) both models are quite the same. I was expecting a huge gap... since 3313 costs almost twice as 1713. Far from criticizing this brand which I still consider the best (for my budget) and by far above the level of a mass consumer player.
Originally posted by IvanVest
"Distressed to read about this costly mishap.
I'm betting on a jolt of static electricity being the culprit.."
Maybe the extra electric current required when the HDD motor starts to spin...