So I've been dealing with this problem all day. I just got this blu ray player from samsung (BD-E5900) and it refuses to stay connected to the internet. I was able to install a firmware update by usbto see if that would fix the problem but every time I try to access the web or use the smarthub to download apps, an error that says "error_update_003" pops up and says I am not connected to the internet. I have reset my modem, reset the player, verified I have internet access but once I try the smarthub, I am apparently kicked off. I have tried both wired and wireless. Any suggestions?