My Oppo Service Experience - AVS Forum
Forum Jump: 
 
Thread Tools
post #1 of 2 Old 03-14-2013, 01:44 PM - Thread Starter
Member
 
chili555's Avatar
 
Join Date: Feb 2006
Location: South Carolina, by the lake
Posts: 180
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
I bought an Oppo BDP-83 in August 2009. I have been amazed and thrilled by the audio and video quality. Very recently, obviously out of warranty, the tray began to refuse to eject about 50% of the time. After reading several threads here about the same issue, I emailed Oppo. Within hours, I received a reply requesting that I return my player for service. There was no mention of cost. I returned it and it remained in Oppo's hands for one day before I received another email reporting it had been repaired and was en route back to me.

I received it today, reconnected it and it is perfect in every respect, both cosmetically and mechanically. It looks and sounds as it did the first day I owned it! Once again, there was no cost.

I have been a fan of Oppo since I bought my first DV-970HD many years ago. This experience has only deepened my admiration and respect. I wanted to say that when I next want another disk player, I will only consider Oppo; however, if they keep repairing my BDP-83 for free, I may never need another disk player!

Thank you, great folks at Oppo, for a wonderful experience.
Edmundo Lopez likes this.
chili555 is offline  
Sponsored Links
Advertisement
 
post #2 of 2 Old 03-15-2013, 06:30 PM
Member
 
AVSNoobie's Avatar
 
Join Date: Nov 2012
Posts: 40
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 11
Quote:
Originally Posted by chili555 View Post

I bought an Oppo BDP-83 in August 2009. I have been amazed and thrilled by the audio and video quality. Very recently, obviously out of warranty, the tray began to refuse to eject about 50% of the time. After reading several threads here about the same issue, I emailed Oppo. Within hours, I received a reply requesting that I return my player for service. There was no mention of cost. I returned it and it remained in Oppo's hands for one day before I received another email reporting it had been repaired and was en route back to me. Thank you, great folks at Oppo, for a wonderful experience.


This is good to hear. When my BDT 220 finally gives out I will definitely look into getting this. The video quality is supposed to be the best - period. I've seen one in action, but couldn't justify the price. Now that I've read your experience I might consider this a little later on. Thanks for the update.
AVSNoobie is offline  
Reply Blu-ray Players

Tags
Oppo Bdp 83 Blu Ray Player

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off