It seems to me it IS BB's perrogative to have a restocking fee of any sort for any item, just as long as it's clearly marked & before purchase.
I have a major problem with a store in the USA refusing to honor their own return/restocking proceedure when their own WRITTEN return policy is labeled in 'GI-nourmus' lettering staring one straight in the face at check-out:
30-day Return Period
We accept returns or exchanges 30 days from the original purchase. Please review the details below.
14-day Return Period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, printers, notebook computers, projectors, camcorders, digital cameras and radar detectors.
Unless defective, a 15% restocking fee will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS/navigation and in-car video systems. Unless defective, a restocking fee of 25% will be charged on special order products, including appliances.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Return and Exchange Requirements
Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns, exchanges and price adjustments must be made in the country of original purchase. For cash purchases over $250 and check purchases over $100, your refund will be issued by check from our corporate office within 14 business days of the return.
Please remove all personal data (e.g., computer or wireless phone data, videotapes) from any returned or exchanged products. Best Buy is not responsible for any personal data left on or in these items.
These items include labor and/or installation services; consumable items such as phone cards, gift cards, food and drink; or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund. Any merchandise missing the original Universal Product Code (UPC) is available for an even exchange only on the identical product.
Any product that is returned without promotional item(s) included with the original transaction (e.g., buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player for half off) will have the value of the promotional item deducted from the refund amount.
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount.
Policy varies in Hawaii. See store for complete details.
Best Buy reserves the right to deny any return.
The last line is the kicker, they most certainly may REFUSE return, but should by no means alter the "accepted" return policy to tack on a fee that was not agreed upon by both parties at time & point of sale.
If this forum will allow, I'd like to mention that if a Demo disc can be mastered to perform beautifully, then so should practical software. I think that the real issue may just come down to CODEC protocol, mastering technique & storage space (I'm in the dark a little about their mastering technique since it would take less than 18GB of storage for @ 2hrs of 1080i/60 in MPEG-2 CBR at just broadcast quality, why aren't adaptive VBR's used and master at 1080p/23.976).
How many CODEC's does the Blu-Ray player model support?