New Best Buy Policy for the BD-P1000:"14 Day Return Period -15% Restock Fee Applies" - AVS Forum
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post #1 of 190 Old 07-08-2006, 02:56 PM - Thread Starter
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Went to the local Best Buy (Pasadena). They had 2 players in stock. I noticed each had a label attached to the top stating "14 Day Return Period. 15% Restock Fee Applies". Anyone else notice this change in their policy? Must be getting a lot of players returned.
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post #2 of 190 Old 07-08-2006, 02:58 PM
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That might be something new for the players. I think bferr returned his Samsung to his local BB and did not get hit with a restock fee.
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post #3 of 190 Old 07-08-2006, 03:01 PM
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Well that should really pump up sales of the player at BB.
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post #4 of 190 Old 07-08-2006, 03:02 PM
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I'd like to know the reasoning behind the change in policy, if it is indeed chainwide and not just something done at the local level. If it is chainwide, this surely will have a chilling effect on the format war if people can't return a player without taking a financial hit.
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post #5 of 190 Old 07-08-2006, 03:04 PM
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its bb's way of saying, we still make money whether you return the unit or not.
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post #6 of 190 Old 07-08-2006, 03:06 PM
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I remember reading a quote from the BB CEO regarding the format war, and how customers will get upset with BB for selling them a losing format. Well, stupid shite like this isn't going to win BB brownie points with anybody.
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post #7 of 190 Old 07-08-2006, 04:13 PM
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Too funny for words, and no one saw this coming....... :D

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post #8 of 190 Old 07-08-2006, 04:36 PM
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Serves 'em right, after all the reports of underhanded tactics in regards to HD DVD.

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post #9 of 190 Old 07-08-2006, 05:09 PM
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Quote:
Originally Posted by Robert D
Well that should really pump up sales of the player at BB.
No doubt. I know I'd avoid buying any item that had a 15% restocking fee guaranteed. Instead of punishing their customers though, Best Buy should be screaming there heads off at Samsung or better yet the BDA over the high return rates of these players.
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post #10 of 190 Old 07-08-2006, 05:12 PM
 
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I'm sure they are more than tired of people buying, using, and then returning them. Go figure...
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post #11 of 190 Old 07-08-2006, 05:28 PM
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Not happening locally here.
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post #12 of 190 Old 07-08-2006, 05:32 PM
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They must be seeing a very high return rate.
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post #13 of 190 Old 07-08-2006, 05:35 PM
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Personally, I don't blame them.

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post #14 of 190 Old 07-08-2006, 06:11 PM
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Quote:
Originally Posted by Mad Chemist
Personally, I don't blame them.
Same. I'm sure this is a store or regional policy depending on return rate in the area.

BB isn't a charity and from their perspective, returns are losses. Take into account: return counter employee time, re checking product time, repackaging/relabling times, reshevling, price reduction and it all adds up to a decent number. Now multiply this number to the amount of units being returned or worse, cycled (buy/return/buy/return) and it'll make a few corporate people frown. The 15% covers this overhead. Couple that with only 14days and it's becomes a hassle for most so if they still do buy it, it's likely for good.
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post #15 of 190 Old 07-08-2006, 06:12 PM
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Quote:
Originally Posted by Mad Chemist
Personally, I don't blame them.
Yeah, I agree. A lot of the people on this forum just wanted to check them out, with the sole intention of returning them. Even Blu-ray supporters were test driving them before buying the Sony or Pioneer. I would hate to be Samsung now.
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post #16 of 190 Old 07-08-2006, 06:34 PM
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Sorry, as long as they offer a "100% satisfaction guaranteed or your money back" policy, then they need to honor it-- especially in the case of new and unproven technology like Blu-Ray. In other words, they need to stand by what they sell 100%. If they are seeing a high return rate on a particular product, they need to drop that product, not force financial risk onto the consumer.
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post #17 of 190 Old 07-08-2006, 07:09 PM
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With most retailers (and e-tailers), restocking fees have always applied to items returned which are not "defective". If a retailer is having high return rates on a product and the returned units are not defective, but simply did not meet the buyer's expectations, it is quite likely that they will charge a restocking fee. Everyone needs to keep in mind that both BB and CC keep track of buyers who are "habitual returners". Instead of trying to be the first on the block with the latest piece of technology, I always recommend that my friends and acquaintances wait until they've read professional reviews on the product.

As it's been said over and over again, "Buyer beware!"
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post #18 of 190 Old 07-08-2006, 07:17 PM
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Yes, but Best Buy has never had a restocking fee on DVD players before. This new and sudden switch in their policy in the weeks after Blu-Ray's launch is most troubling, almost as if BB has less faith in Blu-Ray than we do and they need to make sure they still get their cut.
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post #19 of 190 Old 07-08-2006, 07:20 PM
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Just out of curiosity, is this just on the Samsung, or have they also changed the return policy on the Toshiba HD-A1 as well?

(In other words, is it an issue with both HD format players, or are they seeing inordinantly high return rates just on the Samsung?)

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post #20 of 190 Old 07-08-2006, 07:23 PM
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Quote:
Originally Posted by bferr1
Sorry, as long as they offer a "100% satisfaction guaranteed or your money back" policy, then they need to honor it-- especially in the case of new and unproven technology like Blu-Ray. In other words, they need to stand by what they sell 100%. If they are seeing a high return rate on a particular product, they need to drop that product, not force financial risk onto the consumer.

Amen
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post #21 of 190 Old 07-08-2006, 07:31 PM - Thread Starter
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Quote:
Originally Posted by heavyharmonies
Just out of curiosity, is this just on the Samsung, or have they also changed the return policy on the Toshiba HD-A1 as well?

(In other words, is it an issue with both HD format players, or are they seeing inordinantly high return rates just on the Samsung?)
So far I can tell it's only for the Samsung. The labels appeared overnight. I was there Thursday - 1 player in stock, no label. Went back Friday - 2 players in stock labels were applied. It caught my attention because the labels are black with bold yellow text. I haven't seen the Toshiba in stock at this location since launch, just the demo unit.
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post #22 of 190 Old 07-08-2006, 07:38 PM
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If the manufacturers are monitoring these boards (ALL of them...not just the BluRay and HD-DVD fanfests), we may see more and more brick and mortar retailers adopt a restocking fee policy. I have seen posts by some people who seem to get some sort of sexual gratification out of buying things they actually never plan on keeping. :D
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post #23 of 190 Old 07-08-2006, 07:48 PM
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Quote:
Originally Posted by bferr1
Sorry, as long as they offer a "100% satisfaction guaranteed or your money back" policy, then they need to honor it-- especially in the case of new and unproven technology like Blu-Ray. In other words, they need to stand by what they sell 100%. If they are seeing a high return rate on a particular product, they need to drop that product, not force financial risk onto the consumer.
I don't have a problem with exclusions to their 100% satisfaction guarantee, like they have with software, etc. However, your last sentence is dead-on. If the mass-returns are due to the product not living up to the hype (including the hype generated potentially by their own employees), they need to dump the product - or change the sales pitch and not only provide a clear explanation of the restocking fee, but the reasons for it being instituted on this product.
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post #24 of 190 Old 07-08-2006, 07:56 PM
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Quote:
Originally Posted by Rudy1
If the manufacturers are monitoring these boards (ALL of them...not just the BluRay and HD-DVD fanfests), we may see more and more brick and mortar retailers adopt a restocking fee policy. I have seen posts by some people who seem to get some sort of sexual gratification out of buying things they actually never plan on keeping. :D
That's a completely different issue. The 30 day guarantee was setup knowing a certain percentage will "abuse" the policy. If the return rate far exceeds the percentage of buyers that generally take advantage of the return policy, they should take a good hard look at the product, not at the people who are uncharacteristically taking advantage of the policy.

The policy is there for a reason - to assure customers that they won't get stuck with a lemon. This change in terms doesn't address mass-abuse of the policy, it simply allows them to sell more lemons.
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post #25 of 190 Old 07-08-2006, 08:29 PM
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Quote:
Originally Posted by spf781
That might be something new for the players. I think bferr returned his Samsung to his local BB and did not get hit with a restock fee.

They tried to get me to pay the 15%. We went round and round and I finally got my way. For a while it was looking like they were going to try and get me to pay it.
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post #26 of 190 Old 07-08-2006, 08:50 PM
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I trust that those who sympathize with retailers and their policies might change their minds quickly if they find themselves on the losing end of a product return.
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post #27 of 190 Old 07-08-2006, 09:14 PM
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OUCH... This is really going to help sales!
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post #28 of 190 Old 07-08-2006, 09:24 PM
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Quote:
Originally Posted by bferr1
Yes, but Best Buy has never had a restocking fee on DVD players before.
My guess is that regular DVD players were never returned in such numbers. If it's true that 75% of the Samsungs are getting returned, Best Buy is doing what it can to discourage the test drives.
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post #29 of 190 Old 07-08-2006, 09:30 PM
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I'm sure this is only true for Samsung Blu-ray players. They are getting burned on the very high return rate. Any returned players have to be sold "open-box" which is much more difficult to do. They are cutting their losses.

This is another sign that the Blu-ray technology right now is awful.

This is why Wal-mart might be the best option for either HD-DVD or Blu-ray. There are no restocking fees and they have a "no hassle" 90 day return policy.

An even better option would be Costco. I think they currently sell some HD-DVD. I'm not sure about Blu-ray. But they have an unlimited return policy.
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post #30 of 190 Old 07-08-2006, 09:32 PM
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Samsung is sure taking the heat for what may not be their fault.
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