Originally Posted by John Robert
. . . "the sale is so "secret" not even the Managers and Employees know about it. Fortunately, WM is 5 min. from my house so it was easy to comply with the CS request that I go home and bring back the email with the sale details. They also don't have any HDDVD or BR movies displayed - you have to know what you want and ask for it". Interesting system
Almost the same scenario for me. Although I was very fortunate to have scored a unit at the last minute, and was able to pick my own (10) dvd's, I have to say these people don't know their &%*%$ from a hole in the ground. This afternoon, I took (3) of the movies I had picked earlier back to the store closest to me (the "bad one"), to exchange for different ones. Talk about bad attitudes and they're doing you a favor
. But, I figured out what it is. They cover up
their not knowing what to do
by saying "you can't do that". I kept showing them the ad and asked them to show me where it say's that you can't exchange the new, unopened DVD's. Plus the store that I actually bought from, said that I could. This store blamed the other store for them
not knowing what to do (ha). While I was there, I saw the "other area" where they had another BR display. No one even knew anything about that display until all of them conjugated on that aisle. Anyway, after everyone got in on the act, making me more aggressive than a customer needs to be, I picked out the (3) different titles from the newly discovered display. This is the same store that knew nothing nor cared about knowing anything. Even though they're alot more titles out at other retailers, here are the one's I ended up with:
Pirates - Curse
Pirates - Dead Man's Chest
Live Free or Die Hard
Resident Evil: Apocalypse
Spider - 3
and . . . Home of the Brave snuck in there (even though it was $32.99).
All in all I'm lucky to have found one at all. Just frustrated with the arrogance of some of the employees. I still have the mail order (5) to pick from. Going to wait for a little while. Hmmm . . . I wonder if B.B. or C.C will exchange any.
BTW, the store didn't know about the mail-in coupon either but said that it must be in the box. I haven't opened it yet, but, is it in the box
? I did, however,print a copy from the above posted site.