Join Date: Oct 1999
Location: Eliot,Maine (The Pine Tree State) USA
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My mother received a Western Union letter from Bob Davis of Directv,inc. 200 N Sepulveda Blvd , El Segundo, CA, today. It said:
We have detected a software problem with certain Directv system receivers and believe yours may be affected. The problem causes the receiver to lose data in its memory. Unless you take a simple 1 time preventative measure to fix this problem your Directv programming may be interrupled.
Reset or power down ; each of your Direcet systems now to prevent loss of programming.
(It then explains how to do a reset)
After you reset your receivers you should not be affected by this software problem.
If you do not reset your receivers, you may see an on screen message:Call customer service at Ext 722, on one or more channels where you normally have programming.
We urge you to reset your receiver box immediatly so your programming will not be interrupted.
What is with this letter? Since when does Directv care about peoples programming? Heck
they were unreachable for several months.
I did notice there was a VALID H card in the unit. Maybe that is what the concern is about. Any ideas out there?