I spoke with a nice woman named Maurine when I just called and got clarification on something I've seen discussed in different forums
-Ultimate Matrix: I luckily have my glue on piece of paper, and that is all you need to submit in order to get the set (i.e. you don't need to send in all of the coverart's from the set, I didn't think that was the case, but some on here thinking this was the case, so i wanted to clarify)
-Oceans 11/12/13: They only want the slip cover that goes over the cardboard, not the cardboard holder... this is because the slip is what has the UPC.
-They have got MANY complaints about the paper for the Ultimate Matrix trilogy and have forwarded the concerns to management (I for one love how it is right now, because I can finally get rid of that paper and leave my whole set in tact, but i understand how folks aren't happy if they scraped it long ago)
So far, i'm pretty pumped about this. Looking to replace my box sets and a few HD's (Batman Begins, Kiss Kiss Bang Bang and a couple other combo discs)