Pirates of the Caribbean: TCOTBP Replacement Info - Page 6 - AVS Forum
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Old 12-18-2007, 09:58 AM
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Uhh..is anyone else having troubles getting through? I've tried numerous times yesterday and today, and all I've been getting is a busy signal.
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Old 12-18-2007, 10:21 AM
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I just called the number for Canada and they agreed to ship my disc out with no hassle. They did ask for some kind of a number at the end, but I told them I was at work (which I am) and they said no problem. Great service!

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Old 12-18-2007, 10:25 AM
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Quote:
Originally Posted by arbitrage000 View Post

Is there any news on when good copies will be in stores. I've been holding off buying the disc till they fixed it...Anyone ask about it hitting retail shelves when you called?

Same here. Any new information about this? I'd rather wait and just buy a good copy than buy the misframed one and go through the replacement process. What about ordering direct from Disney...one would assume they'd be the first to send out the "new" version.
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Old 12-18-2007, 12:29 PM
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Quote:
Originally Posted by Ianscloset View Post

I called Disney yesterday.... They said I needed the 5 digit spine code (some people here said they didnt) and since I didnt have the disc with me at the time, I had to call back... anyways... should get it in about a week and all I had to do was take 10 min out of my busy schedule... not too shabby!

Post #144 I was the first to reply with "One thing which is different from what everyone has said is that she asked me for the number on the spine of the case. Everyone else said no numbers from the movie were required. So have your movie at hand when you call in." A few others confirmed that, even one other person said something about them asking for another number on the disc itself.

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Old 12-18-2007, 12:37 PM
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They are also now asking for the UPC code to be emailed to that address with your info.
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Old 12-18-2007, 02:37 PM
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I called then emailed them today with all the info they wanted, but am I suppose to get back a reply that they got the message?
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Old 12-18-2007, 02:53 PM
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I just shot off an e-mail to the address listed above. I'm highly impressed with Disney for taking care of this, as it could have easily been ignored and forgotten about since most people won't care. In my email, however, I did mention they should get rid of the forced trailers and inability to skip straight to the menu. This was after I complimented them on fixing the POTC problem.

I included all of the numbers in my email, just to be safe. This included the UPC, ISBN, and stock numbers.
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Old 12-18-2007, 03:37 PM
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Just purchased this title yesterday, and haven't opened it - any way to tell if it is a newer version yet?

UPC code/graphics /whatever?
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Old 12-18-2007, 03:50 PM
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Where do I find the 'UPC' code? Is it the little number on the spine of the box? And do you think I'll have a problem getting a replacement sent to the UK? I bought mine through Amazon.com.
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Old 12-18-2007, 03:59 PM
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I called today the Canadian number and she (Lara) asked for the "5 digit number on the spine of the 'DVD'". No request to email or send anything. She did say to dispose of my disk 1 once I receive the new in the mail.

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Old 12-18-2007, 04:21 PM
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I used this Disney website (posted early in this thread as well) to report my faulty POTC disc.

I filled out the forum on Saturday, received a response requesting my address on Monday (yesterday) and then received a confirmation that Disney had received my address today (and will send out the replacement soon).

Just letting people know that it doesn't take that long to get a response using the online form.

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Old 12-18-2007, 11:02 PM
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Quote:
Originally Posted by Mothergoose View Post

Thanks, I will give it a try.

It's seems that they are accepting international customers.

I filled in that form and got an e-mail asking for my address and then another e-mail that they will send a new disc shortly.
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Old 12-18-2007, 11:49 PM
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That's nice to hear. Let me try out tonight. If they accept the request I would ensure that I remain grateful to BVHE and Disney throughout my life.

Blu-ray : 340
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Old 12-19-2007, 08:08 AM
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Called the Canadian number last night, not sure if I was redirected, but I don't think so. The girl that assisted me had an absolutely adorable voice, and I couldn't help, but let her know how cute it was, lol. She asked for the numbers of the case, but I was at work, so I couldn't provide it to her. I said I'll gladly call later in the night when I'm home from work, she said no problem and proceeded to take my info. Anyway, 2 weeks to get the replacement and I can keep the old disc as well.

Oh, when we ended the call, she actually called me by my first name and said thanks for calling, have a nice day, etc, not sure if it's cause I made her giggle with the cute voice comment of if they're really just that professional/friendly at Disney; either way kudos on Disney for the service provided here.
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Old 12-19-2007, 08:37 AM
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Quote:
Originally Posted by ppshooky View Post

Uhh..is anyone else having troubles getting through? I've tried numerous times yesterday and today, and all I've been getting is a busy signal.

Interesting. It seems my work is blocking the hotline number. Tried with my cell phone and it worked fine.

Are they sending just a replacement disc for the movie, or sending you both discs? I'd rather not sit through the special features again. They're great and all, but having to force myself to watch it again takes the enjoyment out of it.
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Old 12-19-2007, 08:54 AM
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Quote:
Originally Posted by ppshooky View Post

Interesting. It seems my work is blocking the hotline number. Tried with my cell phone and it worked fine.

Are they sending just a replacement disc for the movie, or sending you both discs? I'd rather not sit through the special features again. They're great and all, but having to force myself to watch it again takes the enjoyment out of it.

Maybe I'm misunderstanding you but, even if they sent you both disc who is forcing you to watch the special features again?

Someone posted earlier in this thread that the Disney lady on the phone said they are only replacing the first disc (movie disc) and it will come in a cardboard sleeve. So don't throw your current case out.

Edit: Found the post; mike171979 mentioned it in post #60.

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Old 12-19-2007, 09:21 AM
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Quote:
Originally Posted by rolltide1017 View Post

...

Someone posted earlier in this thread that the Disney lady on the phone said they are only replacing the first disc (movie disc) and it will come in a cardboard sleeve. So don't throw your current case out.

Edit: Found the post; mike171979 mentioned it in post #60.

Oops, I am glad I saw your post. My Disney lady did not mentioned that to me when I called last week ...
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Old 12-19-2007, 11:29 AM
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Quote:
Originally Posted by rolltide1017 View Post

Maybe I'm misunderstanding you but, even if they sent you both disc who is forcing you to watch the special features again?[/url]

Thanks for the info.

As for why I would need to watch it again, I would want to make sure my special features were in working order. In case I ever had the need or someone else wanted to watch it.
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Old 12-19-2007, 01:11 PM
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I got my replacement for the pirates 1 bluray hidef. I was able to check for the mis framing.. its corrected now and looks much better.

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Old 12-19-2007, 01:19 PM
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Jacob, how did the disc arrive? In a sleeve?
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Old 12-19-2007, 01:30 PM
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yes, and it was in a yellow package.

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Old 12-19-2007, 01:44 PM
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Thanks, Jacob. Was the package well padded? Also, where was it shipped from?

I certainly am looking forward to receiving mine.
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Old 12-19-2007, 01:54 PM
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Jacob;
This is great news. When had you called in?
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Old 12-19-2007, 01:58 PM
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it was padded very well. it was able to fit in my small mailbox.. you don't have to worry about it being too big to fit..

I called last friday for it. I had called a while back.. I was already on the list.

I am not certain about where it was sent from.. at the moment.. I will have check when I get back home.

Jacob
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Old 12-19-2007, 02:03 PM
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All I can say is that I am amazed at how wonderful the process was. The person on the phone was very, very pleasant and professional. They could have made it much more difficult. This does not surprise me having gone to Walt Disney World. They truly go out of their way with exceptional customer service. This is why other huge corportations send their human resourse managers to Disney to learn about customer service.
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Old 12-19-2007, 02:39 PM
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Got mine today. Have not had a chance to check it out though.
I cam regualr US mail in a brwon/yellow envolope, paded in a small sleeve.
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Old 12-19-2007, 02:39 PM
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got mine too. its hard to tell the difference between tho old disc and new but there is a difference on the read side of the disc
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Old 12-19-2007, 02:56 PM
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Wow, that sure was quick, but I doubt I'll have it any time soon considering it's coming cross border for me.
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Old 12-19-2007, 03:36 PM
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Quote:
Originally Posted by curtishd View Post

Got mine today. Have not had a chance to check it out though.
I cam regualr US mail in a brwon/yellow envolope, paded in a small sleeve.

Same here. I had not expected it that early... Disney, thanks again!
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Old 12-19-2007, 03:41 PM
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Guess I'll have to switch mine out.

My mom works for Sony, and she brought home a copy of "Starhawk BETA"
I quickly slipped it into my trusty PS3, and started playing.


GOOZEX Game/Movie Exchange
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