Originally Posted by jimmy25
When i first signed up i too had this error. It really sucked because 2 of 3 titles they mailed me i wanted to delete because i had already rented at the store before i reactivated my online account. After a whole lotta complaining e-mails they finally fixed it and gave me 2 weeks for free, but before that they also told me about a possible work around after they got tired of my e-mails.
If you happen to have a facebook page, or don't mind signing up for one, there is an application for blockbuster online there. So thru facebook and that app, i was able to finally get to my queue and play with it there until they were able to finally fix it on their site. Much faster than waiting for them. And i still got the 2 weeks free, even though the facebook application worked. Hope that helps! Small price to pay having to go there til they fixed the problem and well worth 2 free weeks.
I also can't access my Blockbuster (BB) queue the usual way (same problem as you guys got: "10.5.1 500 Internal Server Error").
The problem started a week ago. I had to sign up for Facebook (FB) also and the BB app there allows me to access my queue just fine.
I sent BB an email asking for help and this is what they sent me:
"Thank you for contacting Blockbuster Customer Care.
We are sorry to hear that you were unable to update your queue. We were aware that some customers were having trouble updating their queue that past days. Please do update your queue again for the website error has been fixed. Please let us know if you still experience the same error. Thank you for your cooperation.
I recommend to please maintain at least 15 or more "Available" titles at the top of your queue to keep movies coming. Please let me know if there is anything else I can do for you.
Always here to help,"
It sucks that the problem has NOT been fixed, and I have over 400 movies in my queue already. Maybe she looked at my queue and saw that changes had recently been made due to me accessing it through Facebook and she assumed the problem was now resolved? Maybe the last paragraph was boiler plate text they put in most of their replies.
Anyway, I'll be happy to use FB to get BB's queue system to work for me, so I'm not going to complain any more. Just letting everyone know that signing up for FB and using the BB app there seems like a good work around for at least some of us. I still wouldn't have access to my queue if I didn't do a search for the problem and get lucky finding your suggestions.