Has there been a recent change in policy?
I'm fairly new customer to Blockbuster Total Access. I just noticed while checking my queue this morning that Blockbuster is promoting that free in-store exchanges will no longer have due dates. However they are also stating that in all cases, any free in-store movie exchanges will count towards how many online rentals you may have out under your plan. Your next online movie will ship after the in-store movie exchange has been returned to the store you rented it from.
It used to be that they would ship a movie after you did an in-store movie exchange. So you would be able to have at home the in-store movie as well as be scheduled to receive a movie in the mail. That doesn't seem to be the case any more.
For example, I have the 3 movies plus 5 exchanges. If I walked into Blockbuster with the 3 movies and did an exchange I could take home 3 movies and then they would mail 3 more. Now it appears that they won't mail an additional movie UNTIL you bring an in-store exchange back to the store.
I like being able to do in-store exchanges at a Blockbuster store but overall this makes the plan less valuable than before. I wish they hadn't changed the policy.
If you are a BLOCKBUSTER Total Access subscriber, you can exchange your online rentals for free in-store movie rentals at participating stores. You'll receive one free in-store movie rental for each online rental sealed in its return mailer, up to your plan's limits. The maximum number of free in-store movie exchanges is based on the plan to which you subscribe. At participating stores, your free in-store exchanges will not have due dates. You can keep them as long as you want without incurring additional fees, as long as you remain a BLOCKBUSTER Total Access subscriber. However, in all cases, any free in-store movie exchanges will count towards how many online rentals you may have out under your plan. Your next online movie will ship after the in-store movie exchange has been returned to the store you rented it from.
For example, let's say you have a 2 DVDs out at-a-time plan with up to 3 free in-store exchanges per billing month, and you bring your 2 online rentals to the store for a free in-store exchange (provided you have not used all of your free in-store exchanges for that billing month). You may keep your two free in-store exchanges as long as you like - they are not subject to in-store terms and conditions, such as due dates. However, the next online rental from your online queue will not be shipped until you return at least one of the in-store exchanges, since your plan allows you up to 2 rentals out at-a-time and you currently have 2 rentals out through the free in-store exchanges.
If you are a BLOCKBUSTER By Mail subscriber OR a BLOCKBUSTER Total Access subscriber that has reached your free exchange limit, you may return your DVDs by mail, or drop them off at a local BLOCKBUSTER store for faster check-in. You may also exchange the DVD mailer for a discounted movie rental $1.99 before tax at participating stores. However, unlike free in-store movie exchanges, discounted in-store movie exchanges: (1) do not count towards how many DVDs you are allowed out under your plan; and (2) may not be kept as long as you like - discounted in-store movie exchanges are subject to the store's rental terms and conditions, including due dates and any applicable fees.