Here was a response that I received this morning from BB. ~
Thank you for contacting Blockbuster Customer Care.
I understand your concern and sorry to learn that you are having issues regarding the new in-store exchanges program.
Our goal with the new exchange process is to help simplify your terms and conditions. As long as you return your in-store exchange within a day or two you should be able to continue enjoying a similar if not the same number of movies each month as before. The No Due Dates benefit also allows the piece of mind that comes with being able to return the title to the store on your schedule. We hope that you will give this change a chance to continue to satisfy your entertainment needs, budget and schedule.
Additionally, many factors determine availability of our titles. Availability is based on inventory throughout all distribution centers as opposed to inventory at the center nearest to you. As DVDs are checked in and throughout the day, the status of many titles may change.
To ensure consistent, prompt shipments, we recommend keeping 15 or more "Available" titles at the top of your queue at all times.
We appreciate your understanding and loyalty.
Always here to help,
Blockbuster Customer Care
I wonder if they get enough complaints they will re-think there new policy? Anyways After about four years I think I may try out Netflix again. For those that use Netflix how has there quality control for there scratched disc been? That was one of the main reasons why I left them initially.