I'm having the exact same problem as dvdchild. I am really upset about it. The update ran for 40 min or so, then the player turned off. I turned on my HD-A1, and all it does is say WELCOME whether I leave it for 5 min or 15 min. I've try powering it off and back and by unplugging the device or holding down the power button, but the result is the same.
The worst part is I left a DVD in the player, and I have no idea how to get it out. It's a Netflix DVD, and I need to get it out. Any suggestions?
Well, maybe that isn't the worst part. The worst part would be that support is only open M-F.