Hi everyone, I had problems with downloading the 1.6 update directly to my XA-2 and today when I went to download 2.0 I had the same "can not find out server" error message. For the 1.6 update I downloaded the .iso and burned a CD. Since the .iso doesn't appear to be posted for the 2.0 firmware I decided to troubleshoot a little more today and finally got it to work, although I'm still puzzled by what actually fixed the problem.
I noticed that when I had DHCP turned on the IP Address and Subnet Mask would set correctly but the Gateway would be set to 0.0.0.0, which is an invalid address for a Gateway. So question #1 I have for those of you having this problem is does your Gateway get set correctly or do you get 0.0.0.0 like I do? Question #2 is what make and model of router do you have? I have a Netgear WPN824 v2. If we can narrow this problem down to a particular router manufacturer then we can complain to either the router manufacturer or Toshiba or both. I'm inclined to believe it is a Toshiba problem since none of my other 5 devices have any problems picking up the correct Gateway setting when using DHCP.
So I decided to set the DHCP and DNS settings manually. I had tried to do this when I attempted to update to 1.6 directly to the XA2 and it didn't work. I set all of the Ethernet settings, turned off the XA-2, and tried to download the update. Once again I got the "can not find out server" error message. So I went through a whole process of troubleshooting the router and player and found that the player does not reprot a network name to the router. Now this is not strictly necessary for proper TCP/IP connectivity but one would think that a device would report a name since most do. In fact, since the XA-2 didn't give the router a name it was using the cached name of the last device that was given that particular IP Address which was one of my laptops. So I saved the routers configuration and then reset it to the factory settings, and then reloaded the configuration. Now the router correctly showed a "-" in the device name field for the XA-2 rather than the laptop name. So I tried DHCP again with the same results as before. Then I tried setting DHCP to off again and manually configured the Ethernet settings but still received the same error message.
At this point I was getting frustrated. I was able to ping the XA-2's IP Address so I knew it was talking on the network. In desperation I went into the Netgear router setup again and on a weird inspiration turned on RIP and set the RIP version to RIP-1. I really didn't expect anything to be different but I went back to the XA-2 and turned DHCP and DNS, turned of the player, unplugged the player, plugged the player back in, turned it on, and looked at the DHCP and DNS settings. Once again the Gateway was set to 0.0.0.0. Since I had come this far I decided to turn DHCP and DNS off and set them manually...and VOILA!!! Like magic the update downloaded and installed this time!!! No "can not find out server" message.
The confusing thing to me is that RIP should not have made a difference. And it turned out that it hadn't. After the download was complete I turned RIP off on my Netgear router and went through the update process on the XA-2 again. Of course it told me that I had the most up-to-date firmware, which is what I expected, and it did not give me the "can not find out server" message. So I don't know why the update suddenly started working when I turned RIP on but hopefully this gives some of you some hope. And I am really interested in finding out what make and model the routers are that others are having problems with.
One tip for those of you that are turning DHCP and DNS off and setting the Ethernet settings manually. I read in a couple of places in this thread where some of you are directly copying all of the settings from the settings on your PC. That is the correct thing to do for the Subnet Mask, Gateway, and DNS addresses but the absolutely incorrect thing to do for the IP Address. Each device on a network must have a different IP Address. So if you are using the same one for your XA-2 that your PC has then it will not work.
To figure out which IP Address you should use I recommend turning on DHCP on your player and recording the IP Address that it is given. Then when you turn DHCP off set the IP Address to that same one. If that doesn't work then use one that is high in the range that your router assigns. For example if your PC's IP Address is 192.168.0.5 set your player's address to 192.168.0.230. Just be sure to use a number below 255 as the last number in the four number address. Remember, keep the first three numbers the same as the one on your PC, but set the fourth number to something high, say, above 200 and below 255. The reason I suggest this is that most broadband routers will issue DHCP addresses in the lower ranges first and work up to the higher ranges. Unless you have 200+ devices on your home network (not likely) then odds are very good that no device already has an address in the range I suggested.
- The Axis