Here is a message I sent to Archway COO Cheryl Henry and CEO Murad Velani. So far, I didn't get their response yet.
The following are five internet discussion forums
concerning the issues with HD-DVD rebate fulfillment. Please review them:http://www.avsforum.com/avs-vb/showt...9&page=7&pp=30http://www.avsforum.com/avs-vb/showt...2#post11088812http://www.avsforum.com/avs-vb/showt...=776263&page=3http://forums.highdefdigest.com/show...t=10333&page=2http://forums.highdefdigest.com/show...t=12146&page=4
Since I am on vacation this week, I can spend time to deal the
issue. In fact, my rebate still be in "ready to shipping status" for about four
weeks. That was submitted in May. I submitted with all correct forms and
Toshiba OEM UPC, However, the processing center was mistaken to reject my
submission by looking for retailer's UPC that is not in the rebate term.
Then, they unfairly push me back to another 8-10 weeks waiting period .
If the processing were smooth or on-time, nobody would bother to call your
service center. However, some individuals are even horrible to drop the call
in the middle. Since that is not single instance, So I decided to escalate
to Archway senior management.
I believe Archway can solve the issue soon, since you are long time
respected service company in North America.