Originally Posted by mxchino
Thanks for those who responded. I was in no way trying to bash your format of choice. For ME its not worth keeping just yet, especally when every movie ive watched has errored out on me with no rhyme or reason. Not to mention from the numerous threads I'm not the only one.
I believe you're misunderstanding the responses.
I'm certain everyone here agrees 100% that having a player that errors out is terrible and isn't shouldn't you should live with. This isn't a format problem though. These players are mature and generally don't error out.
Yes, you should bring that player back to the store. But, you shouldn't flat out return it and go home. It's clearly a defective player; working players don't have errors "with no rhyme or reason". You should bring the player back and exchange it for a new one.
While you don't generally see it as a consumer, electronic devices do have a low out-of-box failure rate that may eventually bite you someday. Back in college when I worked as a technican at Best Buy part-time, we would receive several products a day that were exchange due to being defective out of the box. It happens. Hence why there are store return policies and manufacture warranties.
I have never once had an error, skipping, or any other problem with my A2 since I purchased it used many months ago. Are there "numerous other threads" mentioning problems? Sure. But remember that the AVSForum is a poor statistical population. Everyone will post a thread if they have a problem or issues, but few will post a thread saying "Yep, my player works great!". Go into any forum section on this website; you'll see a negative post about almost every device imaginable -- even the cream of the crop.
To answer you original question. Best Buy will gladly take the player back and/or exchange it. Opened discs will only be exchanged for the same movie, to once again deal with the occasional defective movie that slips through. The movies that came inside the box should count as original packaging contents -- like the remote and manual -- and so getting full price on the player itself should work. Worst case, they'll doc the price of the "free" discs deal off the returned price. Honestly though, that's a bit shady and talking to a manager since the discs were technically "free" should clear that up. Calling the corporate customer service hotline (just ask for it) while in the store if that doesn't work is your next best thing. Again, though, you really should consider exchanging. Even though your Best Buy is out-of-stock, you might be able to work out a purchase from bestbuy.com while you're in the store. Talk to someone and see what they can do.