On October 6th, 2012, I ordered four DVDs from Hd DVD world. All were listed as in stock items, which they claim will be shipped within 24 hours of receipt of an order. My credit card was promptly debited on the 7th, under the name of Deborah Papetti (her husband apparently runs the company). On the 19th, I used their 'contact us' email to ask the status of my now late birthday gift. On the 22nd, I received and email reply saying that the order had been shipped and I should have received it by now, and since I hadn't, they would immediately ship a replacement. When I had still not received the order on the 26th, I tried to use their live chat to inquire about what was going on. I was informed that live chat was not available at the moment, and invited to submit another email, which I did. Since this was early in the day during normal business hours, I began to get suspicious, and did research on the company (which I should have done before ordering, but I was in a hurry...) only to find out the others have been given the same excuses. So I sent another email telling them that they were out of time and to cancel the order. Note that the 26th when I sent my last email was three days before hurricane sandy hit New York. Now, today on the 30th, I finally received another email response from them, now blaming Sandy for not being able to check status of my order. They obviously have power and internet access because they were able to email me, and certainly had it for three days before the hurricane hit, so I don't believe one word of it. Bottom line - if you are thinking of ordering form these scammers, please do a little more research, as I should have done. You will find the internet littered with complaints about this company.