I started this thread so those who don't know about it can see it easily and to track the results of those of us, like myself, who are returning individual discs to Warner Brothers for replacement. There is already a thread with lots of posts about the damage itself, that is some pages long now, by placing it here in a post by itself people can clearly see they have an option rather than having to just sit on BSG damaged disc(s), as I don't see someone reading every post in that thread or finding this info easily with the search function.
This will also be useful for those who got the set as a gift, or can't return it for exchange to their merchant.
Universal WILL do an exchange without a receipt this way if you go through them directly.
I submitted a message on their website two weeks ago, and today I got an plain 8.5 x11 white envelope with hand applied stamps, to return the disc in.
It has no cardboard, no box, nothing to keep the disc from rolling around inside the envelope or smashed to pieces in the postal system.
I know these are being returned as defective but this is a bit sloppy in my opinion.
I am going to put some cardboard in here and be sure to get a postal service delivery confirmation receipt.
It says on single generic printout( I hand copied this verbatim so mods please leave for the other members who might need the contact info):Dear HD-DVD Owner,
Please place your defective HD-DVD(s) in the prepaid envelope, along with the top portion of this letter. Please return within 30 days of the date above, and allow 3-6 weeks to receive your replacement DVDs.
If you have additional questsions, please e-mail USHE.ConsumerRelations@bydeluxe.com or
phone us at (661) 702-5132. Phone hours are 8:30 A.M. to 4:30 P.M. West Coast time.
Thank you for your patronage
UNIVERSAL STUDIOS HOME ENTERTAINMENT
The top portion of the letter has some other number on it, my name, the name of the show, and such, so I would not try to duplicate what I posted here and hope it works for you. I would email them and they will send this to you in the regular US mail.