Olive 6 experience
I bought an Olive 6 a couple of years ago. Bad idea. The first time it broke, Olive fixed it under warranty. The second time, after a little more than a year, Olive informed me that they were too busy with new products and no longer provided support for the 6. Like many of you, I was extremely disappointed that Olive had such little regard for its customers. Even when the 6 was working, the Maestro software was a nightmare--put most of my classical recordings under "unknown artist", crashed when I was trying to edit, etc. Fortunately, I bought the 6 with a Visa card that doubled the manufacturer's warranty. After lots of questions and many phone calls, Visa gave me a credit to by a comparable product. I bought the Naim Unitiserve, which was about the same price as the Olive 6. The Unitiserve has been a pleasure to use. The sound is great, the software works smoothly and the few times I've needed support, Naim has been extremely helpful. While there are occasional bugs, they are rare and easily fixed. The Unitiserve does require a DAC (I bought an Auralic Vega which drove up the total cost).
Olive has delivered a message to its customers-- they just don't care if you invested several thousand dollars in their product, they will not support you. I would never buy another Olive product.