"Official" Olive Thread Opus 4, Opus 6, Melody 2, Olive 2, Olive 4/ 4HD, 06HD - Page 111 - AVS | Home Theater Discussions And Reviews
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post #3301 of 3327 Old 03-19-2015, 01:28 AM
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An Olive is a Linux pc. It uses a hard disk intensively to do its thing.
My Olives have shown too many times the ever lasting boot-up screen, and there always was some nasty file in the 5th partition that caused the peril.
Then repairing this partition with fsck was enough to let the music flow.
Of course there can be numerous causes for this behaviour, but a recovery would be my last resort.

Since my Olives do the check proactively at every boot, they behave much more reliable.

It takes some guts, opening the unit, getting hold on something of a Linux pc (knoppix comes to mind) or at least a way to do the check, but it is worth the effort.

Marc
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post #3302 of 3327 Old 03-19-2015, 04:56 AM
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I was able to get my hands on a second hand Olive2 and Olive 3HD.
I want to change the harddisk, but I don' really see how to remove the cover. The screws on the side and one on the bottom are removed, but cover and bottom are still stuck. Did anyone succeed in this or knows how to remove the top?

Btw, when we talk about the 4HD on this forum, do we mean the old 4HD or the new 4HD? (Thank you Olive for naming 2 different products the same name within 2-3 years)

Thanks in advance!
Gertjan
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post #3303 of 3327 Old 03-19-2015, 05:37 AM
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Quote:
Originally Posted by GJ1970 View Post
I was able to get my hands on a second hand Olive2 and Olive 3HD.
I want to change the harddisk, but I don' really see how to remove the cover. The screws on the side and one on the bottom are removed, but cover and bottom are still stuck. Did anyone succeed in this or knows how to remove the top?

Thanks in advance!
Gertjan
I have seen how a friend of me opened his O3HD. It was not as easy as it is for an Olive4. As I recall correctly, you have also to loose the screws of the powercord-entry (my English is velly bad) . If you like, I'll ask him to describe it in Dutch. But try first.

Marc
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post #3304 of 3327 Old 03-19-2015, 08:23 AM
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Quote:
Originally Posted by mumsoft View Post
I have seen how a friend of me opened his O3HD. It was not as easy as it is for an Olive4. As I recall correctly, you have also to loose the screws of the powercord-entry (my English is velly bad) . If you like, I'll ask him to describe it in Dutch. But try first.

Marc
With a lot of carefull force, I was able to lift the cover a bit. With that, There is little acces but enough to disconnect the power connector. On the front there are 2 delicate ribbons to the LCD screen and buttons. The olive 4 connections where more robust, although it was taped..

Since I was used to the 4, the recovery is new to me. I forgot to download the ODBInstall part. So thanks very much for the just created manual! The problem was found very easy, including the link, which is missing on the olive.us site.

If the install works, I will open the complete unit (I just switched the wires on the harddisk) and make some pictures, including the info to open up the unit.
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post #3305 of 3327 Old 03-19-2015, 09:11 AM
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Quote:
Originally Posted by fateli View Post
Hello guys!
I'm having issues with my Olive O6HD concerning the startup. It shows the white screen of the system starting up and that's it. It doesn't come out of this. I tried the tips included in the instructions but no success

I also tried restoring the Ovile using the methods that the FAQ oriented (trough USB recovery and CD) and the image downloaded on the Olive website is broken and I cannot burn it into the CD.
I managed to get the (please insert the usb stick) screen but it didnt recognized the flash drive. apparently everything is OK but no success...
Is there any other alternative to resolve this issue?

Cheers!
Both files should be on the usb stick. I forgot one on the usb stick and nothing happened. Also do not forget to to format the usb stick to FAT32 with 4096 bytes default clustering.
Good Luck!
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post #3306 of 3327 Old 03-19-2015, 01:50 PM
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Olive 04HD is not working

Hi Experts,

I've done pretty much everything I could and still no clue why is not working.

My 04HD hangs on Starting up.

I've tried USB recovery but after I insert USB stick nothing happens. I did all as mentioned in your guide. Finally I tried CD recovery and it started and after 10 second says that Hard Disk recovery failed. I've checked the hard drive by connection to PC (win). It was recognized correctly so I've deleted partitions but it didn't help. I've replaced with new hard drive but it didn't help either. Olive support is not answering my emails.

Questions:
1.) Why do you think USB is not working
2.) Is it possible to connect my 04HD to some video (monitor) and check how is booting?

I'll be appreciated for any help.

Cheers,
sebastian
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post #3307 of 3327 Old 03-19-2015, 02:36 PM
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Quote:
Originally Posted by GJ1970 View Post
If the install works, I will open the complete unit (I just switched the wires on the harddisk) and make some pictures, including the info to open up the unit.
That was rather painless :
The Olive 3HD has now a 2 TB harddisk, without too much trouble.
I made some pictures of the inside and put my experience in a document for later use. I wanted to post it here but the limit is 20kb...

I only forgot that the Olive does not import all tags and that the albums are listed on alphabet, instead of year... So I think that ill keep my NAS audio server up and running

Last edited by GJ1970; 03-20-2015 at 03:17 AM.
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post #3308 of 3327 Old 03-19-2015, 06:43 PM
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Hello again.

I followed the exact steps about the recovery process via the USB port with a stick and my Olive don't recognize it at all
the "insert the USB stick now" keeps stil on the screen and the restoring process don't begin.


I tried burning the recovery CD image but in every program it says that the disc image is corrupt and can't read it nor burn.


Is there any other suggestion that might solve my problem:


Cheers
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post #3309 of 3327 Old 03-19-2015, 11:25 PM
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Quote:
Originally Posted by fateli View Post
I tried burning the recovery CD image but in every program it says that the disc image is corrupt and can't read it nor burn.
The "cd image" for the Hd models is not for burning them on cd. Probably a left over from the 4 model. Can you confirm that both files are on the usb stick? The usb stick is FAT32 with 4096 bytes clusters?
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post #3310 of 3327 Old 03-20-2015, 05:14 AM
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Quote:
Originally Posted by mumsoft View Post
Yes, right.
I think of making a document about my backup-method. I have described it in this thread, will look it up.
That takes some time though.
Anyway, I make backups so that the backup disk can be mounted in an Olive, and works right away. No tedious restore process.

Marc
Hi Marc,


I ran fsck on my original Olive disk and it found errors on partition 2 and 3, none on partition 5. Then I opened the RCS
file and found a command line that checks partition 5. The question is, are the intermittend pauses while playing music as well
as the freezing of the unit really connected to partition 5 or are 2 or the 3 reason for it, or is there another fault in the unit?


Cheers


Marc H.
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post #3311 of 3327 Old 03-20-2015, 05:53 AM
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With errors on partition 2 and 3 you never know how your Olive behaves. Having repaired them, if possible, gives you at least a healthy Olive system back. So that may prove to be the whole problem.
Just try.

Marc
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post #3312 of 3327 Old 03-20-2015, 06:05 AM
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If you found the fsck on sda5 in rCS, you problably have changed in on my advice.
After booting and a proper turning off, there will always be an error left in sda5. So, a properly working Olive creates an error... ;-(

Marc
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post #3313 of 3327 Old 03-20-2015, 06:27 AM
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Quote:
Originally Posted by mumsoft View Post
If you found the fsck on sda5 in rCS, you problably have changed in on my advice.
After booting and a proper turning off, there will always be an error left in sda5. So, a properly working Olive creates an error... ;-(

Marc
Hi Marc,


no, I was about to add the line you proposed but then I found a section coming after the sda7 check beginning with the comment


# edited by Colin


...fsck /dev/sda5


Have you added the fsck for part2 and 3 into the rcs file?


Cheers


Marc H.
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post #3314 of 3327 Old 03-20-2015, 07:10 AM
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Oh well, then I think Olive changed it on my advice. ;-)
There is no way to fsck the system partition. That is, without altering the boot-up process completely.
Olive was so wise to move the so called cfg and data partition aside in sda5 and sda7, making the system partition less prone to write errors. But still they can occur as you have experienced.

There is nothing to do about that.
NB there is only one system partitition and it is either sda2 or 3. The other is a previous system partition with the previous Olive version. It is not used.

Marc

Last edited by mumsoft; 03-20-2015 at 03:07 PM.
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post #3315 of 3327 Old 03-27-2015, 08:27 PM
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Quote:
Originally Posted by mumsoft View Post
The HDD that Marc has seems to have decent enough specifications, to get it working in an Olive.

Other Marc
Marc, I disagree. The olive is an audio component using a hard drive and requires a specialized hard drive-the Western Digital wd20EURS which a western digital support person indicated was designed for "audio components." Another hard drive "having decent enough specifications" may not work.
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post #3316 of 3327 Old 03-28-2015, 03:45 AM
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We don't have to quarrel about this. When I searched for a replacement I looked at the noise and the drawn current. Speed is no issue. If both parameters are less than what the original drive delivers, it can be a suitable drive. It can work in an Olive.
Maybe an 'audio' HDD is better suited or works longer, but both drives can work.

Marc
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post #3317 of 3327 Old 03-29-2015, 03:59 PM
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Quote:
Originally Posted by mumsoft View Post
We don't have to quarrel about this. When I searched for a replacement I looked at the noise and the drawn current. Speed is no issue. If both parameters are less than what the original drive delivers, it can be a suitable drive. It can work in an Olive.
Maybe an 'audio' HDD is better suited or works longer, but both drives can work.

Marc
I agree with Marc's advice. I have replaced three hard drives in Olives - two in my own and one for another member. None were due to failures, but to get better performance - usually audible noise. In all cases we found drives that were both quieter and used less power than the original. Not surprising as drives continue to improve. Used 5400 rpm to get best audible noise; data rates far exceed anything needed for audio. Always replaced with a drive of equal or smaller size to avoid potential conflicts.
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post #3318 of 3327 Old 03-30-2015, 06:49 AM
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With ext2fsd from http://www.ext2fsd.com/, a linux based drive can be connected to a windows machine. Via this program you can access the harddrive of the olive or the backup drive.

I created a program in windows that decrypts the database from the backup drive and with the data in the database, copies the tracks to \ARTIST\ALBUM\TRACKNR - TRACKTITLE. it also copies the folder images to that location. There is no tag editing, but that can be done via other programs e.g. Mp3tag

Before I make this program available (don't know yet where..), I would like somebody else to take a look at it. Anybody interested?

Best regards, Gertjan
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post #3319 of 3327 Old 03-30-2015, 06:55 AM
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B.t.w., After I found out how to decrypt the database, I found out, someone had done that already: https://github.com/dogshoes/zcryp
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post #3320 of 3327 Old 03-30-2015, 08:40 AM
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Quote:
Originally Posted by GJ1970 View Post
With ext2fsd from http://www.ext2fsd.com/, a linux based drive can be connected to a windows machine. Via this program you can access the harddrive of the olive or the backup drive.

I created a program in windows that decrypts the database from the backup drive and with the data in the database, copies the tracks to \ARTIST\ALBUM\TRACKNR - TRACKTITLE. it also copies the folder images to that location. There is no tag editing, but that can be done via other programs e.g. Mp3tag

Before I make this program available (don't know yet where..), I would like somebody else to take a look at it. Anybody interested?

Best regards, Gertjan
I will definitely try this. Is this for backups created after software version 4.20? There was a big change - back-ups were no longer in '.tar' format.
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post #3321 of 3327 Old 03-30-2015, 09:17 AM
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I will definitely try this. Is this for backups created after software version 4.20? There was a big change - back-ups were no longer in '.tar' format.
I have tested this with a backup, created with version 4.3.2
I will PM you later with the details of the program and where to upload..
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post #3322 of 3327 Old Yesterday, 08:13 AM
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Quote:
Originally Posted by GJ1970 View Post
With ext2fsd from http://www.ext2fsd.com/, a linux based drive can be connected to a windows machine. Via this program you can access the harddrive of the olive or the backup drive.

I created a program in windows that decrypts the database from the backup drive and with the data in the database, copies the tracks to \ARTIST\ALBUM\TRACKNR - TRACKTITLE. it also copies the folder images to that location. There is no tag editing, but that can be done via other programs e.g. Mp3tag

Before I make this program available (don't know yet where..), I would like somebody else to take a look at it. Anybody interested?

Best regards, Gertjan
I would very much like to try this with backups from my 06HD (4.3.2). As far as I can see nothing is encrypted with backups using 4.3.2. The music files are in one directory each album in a subdirectory with a name given to it by Olive. The album art is in another. The olive database references where everything is but I have no idea how to marry the two up. If your program can do this, I take my hat off to you as I believe many Olive Owners will find this an answer to their prayers! As an aside, I have managed to get full text versions of all my playlists from the Olive database - Now wouldn't it be nice to be able to relate those playlists to the individual \ARTIST\ALBUM\TRACKNR - TRACKTITLE entries from you program.
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post #3323 of 3327 Old Yesterday, 08:39 AM
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Now wouldn't it be nice to be able to relate those playlists to the individual \ARTIST\ALBUM\TRACKNR - TRACKTITLE entries from you program.
The playlists are also in the database, so it is a small effort to get those as well... I was thinking about that but I could not decide yet, in which way or format the playlists should be exported. But I'm openfor suggestions.
Same goes for classical music, or the tags that have been filled in Maestro.. What to do with that information?
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post #3324 of 3327 Old Yesterday, 11:34 AM
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Just fill it in the tracks, I would suggest.
But with what name is the question.

Marc
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post #3325 of 3327 Old Today, 07:42 AM
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Quote:
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Just fill it in the tracks, I would suggest.
But with what name is the question.

Marc
Yep, for example, do you want the date together with the album folder name or part of the track name?

Also, should the information be stored in seperate files or one big file, which format to store, etc...

Therefore, after a good night sleep, I decided to include code to create one big comma seperated values textfile (csv) for all the track information and one csv file for the playlists.
CSV files can be edited as text and can be used in excell.

That should do the trick for most people.
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OLIVE TROUBLESHOOTING GUIDE 2.0

This guide is for the purpose of Troublingshooting the Olice 03HD, 04HD AND 06HD Media Servers to correct various malfunctions including frozen or sluggish navigation screens, and restore normal functionality.

It is suggested that all the operations described below be done on a PC, unless otherwise indicated.

I. Software Update

All the operations described below require the Olive to have the latest software which can be updated as follows:

A. If your touch screen is responding to your touch, update the software the normal manner by going to:

settings - systems services - software update
.
B. If your touch screen is not responding to your touch, you can access the screen from your computer, update your software and possibly correct display/navigation problems by launching the browser on your computer and entering the following address:

http://192.168.1.xxx/index.php or

http://192.168.1.xxx:8163/index.php

where xxx is that part of the address unique to your Olive

A representation of the navigation screen should come up on your computer screen and you should be able control the various functions displayed on the screen using your computer, including checking and updating the software (“settings - systems services - software update”)
Also, this, in itself may cause the touchscreen to regain full functionality.

II. To possibly correct display/navigation problems:

A. Launch the browser on your computer and enter the following address:
192.168.1.23/maestro.php

B. Click on  Artists  >>  choose an artist  >>  choose a song  >>  play

As in section I. above, a representation of the navigation screen may come up on your computer screen and you should be able control the various functions displayed on the screen using your computer. Also, the screen on the 06 may return to full functionality.

III. Other possible techniques [From the 06HD manual]
To unfreeze the naviagation screen:

A. With the unit turned on, press and hold left arrow button for several seconds.

B. If A, above, doesn’t work, press and hold front sleep/hold button for about 5 seconds to allow system to restart. Allow 30-60 seconds for main menu to appear and network connections to be established.

IV. Update firmware

According to Olive, this works only on the 04HD. To perform the update, turn the Olive on while simultaneously pressing the following two buttons, and keeping both pressed down for about 6 seconds:

TOP NAVIGATION Button
FAST FORWARD Button

This should trigger the installation and, during same, do not turn off or interrupt the installation process. If the installation is completed successfully this could restore the unit’s normal functionality.

V. Recovery If all the above fails, try a recovery as follows:

A. Format a USB stick (pocket or external drive) with at least 4gb of capacity in the FAT 32 Format by going to Wikihow and entering the following in their search window:
“how to format for fat 32”
This can be done on a pc or mac and I found that it was much easier on my iMac using the disc utility app.
B. After the formatting is complete insert the stick in the USB port of your computer and download the following files on your computer:

3HD:
 http://myoliveone.com/ODB/ODBInstall.tar.gz

http://myoliveone.com/O3HD/software_...RecoveryCD.img

4HD:
 http://myoliveone.com/ODB/ODBInstall.tar.gz

http://myoliveone.com/O4HD/software_...RecoveryCD.img

6HD:
 http://myoliveone.com/ODB/ODBInstall.tar.gz

http://myoliveone.com/O6HD/software_...RecoveryCD.img

The exact size of the above files are as follows:
ODBInstall.tar.gz - 1,845,999,048 bytes for 03HD, 04HD, AND 06HD
RecoveryCD.img - 617,582,080 bytes (for 03HD, 04HD, AND 06HD)

You can use these values to check if a proper download was performed. For example you can check the “properties” of the downloaded files and the file size will read something like this:
“1.71 GB (1,845,999,048 bytes}” for each ODBinstall.tar.gz and
“582 MB” for each RecoveryCD.img.

C. Copy the two downloaded software recovery files from the download folder to the USB stick by dragging the files from the download folder to the stick folder on your computer. Make sure NOT to double-click on, or open, the recovery files you have downloaded.

D. On the Olive, turn off the main power switch, press both the center and down buttons, while turning on the main power switch. A message on the screen should prompt you to
“Please insert the Recovery/USB stick now”.
Insert the stick and you should get a message on the screen saying “recovery in progress”; along with a bar moving slowing from 0% to 100%. After about 30 minutes, the bar should reach 100% and the screen will revert to the standard “system starting up..please wait” message. Follow these instructions and WAIT. Then, after a fairly long period (1 to 2 hours) the screen will show “finalizing recovery” after which the screen should revert to the standard black screen with the green “Olive”, and the date. If this happens the recovery has been successfully completed.

E. If the step in section D, above, doesn’t work, turn the Olive off, insert the stick and turn the Olive on, both with and without the center and down buttons pressed, and this may initiate the recovery as described above.

VI. If the Olive is dead and the rear master power switch does not turn it on.
Take off the cover by removing the security screws using a screwdriver with a proper bit for the screws (mine was a No. 4 Tri-wing and a 3/32 “ hex). Look for one (HD04) or two HD06) fuses in the cabinet near the power switch, and replace as necessary with 2 amp 250 volt fuses.

VII. Replace the hard drive
A. Purchase a Western Digital WD20EURS hard disc drive (recommended by Olive - accept no substitutes) and replace the old drive in a 04HD and a 06HD by following these steps:
B. Remove the SATA and the power cables from the side of the old hard drive.
C.Using a No. 1 Phillips screwdriver, remove the four screws connecting the support bracket (for the drive) to the base of the cabinet and remove the bracket ,with the hard drive still mounted on it, from the cabinet.
D. Remove the 4 shoulder screws connecting the bracket to the two sides of the old hard drive.
E. Remove the old hard drive, replace it with the new drive and reverse the above procedure to complete the installation of the new drive.
F. Follow the recovery procedure set forth in section V. above to restore full functionality of the unit.
G. If you have a backup of your library on an USB external hard drive, you can use the standard “Restore” function of your unit to capture your library.

VIII. Contact Olive support

You may be able to engage with a person from the Olive Support team by contacting them at:

Email address: info at olivehd.com

or

Web site:
https://olivemediainc.zendesk.com/hc/en-us/requests/new
Olive has advised me that there is another possible recovery technique for their units if all else fails. It requires setting the USB stick cluster density to 4096 (from FAT 32 as discussed in the troubleshooting guide - post 3299, above) and then following the remaining recovery steps set forth in section V of the guide. Does anyone know how to change the cluster density of a USB stick frm fat 32 to 4096?
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Quote:
Originally Posted by hueser View Post
Hi,
I guess the sad story is that the main board of my Olive 4HD is faulty. The system
is hanging up independent of what it does, whether it is internet radio, listening
to music or installing a new hard drive ...
My idea was to take out the hard drive, copy the music files via xbmc to a separate hard disk
and import the files into a different music library. Problem seems to be, as written here
a couple of times already, that the cd names are encrypted. So the Olive library
has to be mounted as a upnp device and copied over wifi or lan to a separate disk, right ?
If so, what a nightmare.
How about using the Olive cabinet, reusing power supply, dvd drive and hard drive
and install a rasberry pi inside with a compatible display ...
or just selling the thing to someone who needs spares.
Any further idea or hint is highly appreciated.
Cheers
Marc H.
Marc, I am looking for a motherboard (new or used) for my 06hd. Does anybody know where I can get one?
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