It’s amazing how blase the Olive company is about its products’ shortcomings: a dysfunctional remote control; a quirky iphone app; a really goofy Maestro GUI; inability to decode the high-resolution files they claim is the capability of the Olive 4HD--and the new failures reported by Kanuk and others above. They do, however, continue to tout features that the Olive hardware cannot deliver, answering customer’s complaints with “we’re working on it, and will correct the malfunction...uh...eventually.”
Having bought their machine in good faith, I find that Olive is protected by selling direct rather than in retail outlets. None of their products would survive scrutiny by customers in retail establishments. Nor would their machines survive scrutiny by a real reviewer. There is not one single review on the internet where the reviewer has actually tested and reported on the workings --or failure--of advertised features in recent Olive products. Reading a manufacturer’s claims and paraphrasing them is not a review.
Reading backward through customer’s complaints posted on various sites, I see that that Olive products often suffer a miscarriage: they fix one thing and another one or two or three defects turn up. As far as I see it’s shoddy software and lack of programming talent that plagues Olive. I saw an ad last year on a German site looking for “interns” to work on programming for what seemed to be the Olive company. Pay was $500 a month. We get what they pay for.
Beyond its rip and store ability with standard CDs, the Olive offers little of the advertised convenience and ease that seduced me into forwarding my $2000. Having learned my lesson, I am keeping the machine and making use of what it CAN do, hoping for the promised corrections within the millennium. My SACD player, pre-amp, DAC, amplifiers, and speakers function as advertised. That, Mr. Olive and crew, is the path to successful sales. --gf