I have not ordered from them directly in a long time. Many years back had the same problem. In fact from memory (it was a very long time ago) after finally getting an answer after months I got my shipment and then probably a couple of months later a duplicate of the same couple of items. It's a shame, they have really high quality recordings. I used to visit their website, watch for sales and even try to participate in their forums.
Main System (Integrated AV)- Lumin U1, Modwright LS36.5 DM Preamp, Modwright KWA150SE Amp, EMM Labs DAC 2X (ver. 2), Torus RM-20, Thiel CS 3.7s, 2 Rel Storm III subs
Back-up 1 - HAL MS-2 Music Server, Odyssey Candela Preamp, Bryston 3BST Amp, Meitner MA-1 DAC, 2 Richard Gray cond, Ohm Microwalsh Talls, Rel Strata III sub
Back-up 2 - (Integrated AV) HAL MS-3 Music Server, Sherbourn Pre-1, Emotiva XPA 200 Amp, Teac UD-501 DAC, Vansevers cond, B&W P6s, Rel Q150 sub