Here it is February 2014, and I had a similar sad experience with Chesky Records as has been reported by others for a couple of years now. On Dec. 10, 2013, I placed an order for 6 SACDs. By the end of December, even though my credit card was charged the full amount the day after the order, nothing had arrived. After three emails and three phone calls- talking with Lisa each time, Chesky finally sent five of the six SACDs I ordered a month later. Still being charged the full amount, the sixth SACD was still missing, and still is, two months later -- even after calling Lisa twice about the final missing SACD - and getting promises that it would be sent. I asked for the missing SACD one last time, still it never arrived and there were no communications from Chesky. Finally I contested the payment to Chesky Records with my credit card and got a refund for the missing SACD. It didn't take my credit card company long at all to honor the contested payment and act in my favor. Never again will I do business with Chesky Records given this sad experience!