Olive Opus: First Impressions - Page 7 - AVS Forum
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post #181 of 1136 Old 12-20-2007, 03:37 PM
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Nothing here. An email left here last week...

http://www.olive.us/support/contact.html

remains unanswered. Not good.

I'm going to call Amex at 800-824-3327 tomorrow and see what they have to say.

Quote:
Originally Posted by e-guy View Post

I too bought one on the AMEX wishwist promotion. Has anyone been contacted by OPUS? I was told by AMEX that they would call everyone within 7 business days (it has been 9) and I haven't heard from them. I called them and was told to email them at care@olive.us. Tried that and the email was sent back to me as undeliverable. Not too impressed with their customer service so far.

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post #182 of 1136 Old 12-20-2007, 04:07 PM
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And I thought they were just ignoring me.
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post #183 of 1136 Old 12-20-2007, 05:15 PM
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I managed to dig up the email address of Olive's CEO, Oliver Bergmann. He responded right back. Here are my questions and his answers. This make me feel a little better...

Dear Brett,

thanks for your Email. We want to offer preload and required email addresses
to offer this service from Amex.
We don't charge any credit cards until the merchandise ships or we preload your CDs.

Sorry about the inconvenience, I have Robert get in touch with Amex
to get more details about the status.


Thanks


Oliver Bergmann, Ph.D.
CEO

Olive Media Products Inc.
555 Howard Street I San Francisco, CA 94105
T +1 415.908.3870
F +1 415.908.3932
E
W http://olive.us

SAVE THE SOUND.


On Dec 20, 2007, at 2:54 PM, Brett wrote:


Mr. Bergmann,

I purchased an Olive Opus No3 through the Amex wish list program on December 8th, 2007, confirmation number xxxxxxxxxx. My Amex card was charged $742 that same day. It is now approaching two weeks, and I have not been contacted as to when to expect delivery of my unit. Normally a credit card is not suppose to be charged until the merchandise has shipped. A email sent from here http://www.olive.us/home/emailus.html last week inquiring about the CD preload service and an estimated ship date remains unanswered.

Could you provide me with an approximate ship date, and let me know if I can take advantage of the CD pre-load service for a unit purchased through the Amex program? Or should I direct my inquiry to Amex?

Thank you,

Brett
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post #184 of 1136 Old 12-20-2007, 10:23 PM
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I too won one from Amex and it states on the confirmation,

"Your Olive OPUS N5 (750 GB) Pure Audio System will be delivered to you via DHL within 2-3 weeks."

My concern is why Mr. Oliver would say he needed our e-mail address for preload when I suspect Amex would have provided that with our order as most online order centers do. If not, at least our phone numbers were provided. Also, the free preload service was a part of the deal.

It is interesting that Amex would charge our cards right away since that is not allowed per merchant agreements and the FTC, I think.
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post #185 of 1136 Old 12-21-2007, 12:48 PM
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Well, this is all very interesting. I called Amex and they told me to call Olive at 877-296-5483. They said they paid the vendor (Olive) and then it was up to the vendor to coordinate shipment, and to give them another week. I didn't even bother asking about the pre-load service. Sounds like neither side is quite on top off what is going on. Meanwhile I'm out $700+ (already paid the bill), and I have nothing to show for it.
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post #186 of 1136 Old 12-21-2007, 06:50 PM
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I have heard nothing so far either, begining to wonder what is going on. I used there contact form on the website but don't expect much with the holiday week approaching.
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post #187 of 1136 Old 12-22-2007, 08:56 PM
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Here is an update from Mr. Bergmann that I received this afternoon. Sounds like we should all be contacted shortly.

--------------------------------------------------------------------------

We received order details from Amex, and Amex itself has charged credit cards.

To fulfill orders through our logistic system, we need email addresses which we didn't get so far. With the email address available we start contacting each customers and offer our preload option and verify shipping instructions starting December 26th. If you choose the preload option, we will send you per email a label for your spindles of CDs with an available time-slot for our robots.

We plan to start shipping units starting 1st week of January. If you decided, that you don't want to have your Opus No. 3 anymore, let us know and we take care that a refund will be issued immediately.

Happy holidays and sorry for any inconvenience you might have had,

Thanks

--------------------------------------------------------------------------
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post #188 of 1136 Old 12-26-2007, 07:19 PM
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Any one get their e-mail yet? I haven't.
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post #189 of 1136 Old 12-26-2007, 07:31 PM
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I also have not received an email yet.
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post #190 of 1136 Old 12-26-2007, 07:33 PM
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No email yet for me either. . .
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post #191 of 1136 Old 12-28-2007, 10:14 AM
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Still no word from them. I also tried calling to find out the status but I keep getting voicemail and it's constantly full.
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post #192 of 1136 Old 12-28-2007, 12:45 PM
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Nothing here either

If you go to this web page you will find Mr. Bergmann's email address at the bottom...

http://www.olive.us/aboutus/management_oliver.html
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post #193 of 1136 Old 12-28-2007, 11:03 PM
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So here's my reply from Dr Bergmann

"Thanks for you email. We have to contact every Amex Customer,
but so far we didn't receive any email addresses form Amex.

We need these to start the process offering preload and
putting you into our system.

We are closed between 24th and 2nd of January 08,
but will get back immediately after our team is back on track.

Sorry for the inconveniences you have had,


Thanks"
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post #194 of 1136 Old 12-29-2007, 02:51 PM
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Hmmm. . . I remember that putting in an email address was part of the order process, it's going to be over 30 days before they ship anything. Hope other wishlist item winners had better luck with their items.
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post #195 of 1136 Old 01-02-2008, 05:02 PM
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I got the email from OPUS today. I'm going to pass on the preload option, so hopefully it won't be too much longer.
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post #196 of 1136 Old 01-02-2008, 06:32 PM
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Yeah same here, got the email and am going to pass on the preload. Please post back once you get yours and I will do the same. Want to see how quick they are going to turn these around.
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post #197 of 1136 Old 01-02-2008, 10:29 PM
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same here, got an email from them today. Will also pass on preload. Can not wait any longer.
Just wonder why they are so willing to cancel the order and give a credit "immediately". Hope it doesn't mean short supplies, which could take even longer to get our hardware to ship.
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post #198 of 1136 Old 01-03-2008, 08:14 AM
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I received an email as well. It took me a while to find as it went in to my spam folder in Yahoo mail. I am going to take advantage of the pre-load as it seems like a really good deal ... 400 cds for free versus the normal 100 cds + you pay for shipping. If it takes an average of 8 minutes to rip a cd then that will save over 53 hours in loading so it is worth it to me to wait a little longer.

Curious ... is anyone getting a black unit instead of a silver one?
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post #199 of 1136 Old 01-03-2008, 10:59 AM
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I asked for black. Doesn't really matter since my components are a mixture of black and silver.

Quote:
Originally Posted by e-guy View Post

I received an email as well. It took me a while to find as it went in to my spam folder in Yahoo mail. I am going to take advantage of the pre-load as it seems like a really good deal ... 400 cds for free versus the normal 100 cds + you pay for shipping. If it takes an average of 8 minutes to rip a cd then that will save over 53 hours in loading so it is worth it to me to wait a little longer.

Curious ... is anyone getting a black unit instead of a silver one?

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post #200 of 1136 Old 01-03-2008, 11:03 AM
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I received my e-mail yesterday and I am taking advantage of the preload.

Do we have a choice in the color? I didn't see that.
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post #201 of 1136 Old 01-03-2008, 01:43 PM
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I think the preload is a great offer if you have time. I already sold my CD player, so I'm not willing to wait any longer than I have to.

I'm getting an OPUS 3, and the e-mail I received said there was a limited number of OPUS 3s available in black. They also offered an upgrade to the OPUS 5 for an additional $1100.

Quote:
Originally Posted by popthis View Post

I received my e-mail yesterday and I am taking advantage of the preload.

Do we have a choice in the color? I didn't see that.

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post #202 of 1136 Old 01-03-2008, 09:30 PM
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I'm getting the Opus 5, and they made no mention of color choices in my email or any shortages. Doesn't matter to me as I am in the same boat with black and silver stuff. . .
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post #203 of 1136 Old 01-04-2008, 06:02 PM
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Hi - I'm also one of the lucky AmEx wishlist winners. Does anybody know what the return policy is on the Opus 3 and Opus 5? I am contemplating upgrading to the Opus 5, but I am not sure if it's the right thing for my environment, so I would be interested in sending it back if it turns out to be overkill.

I have sent two emails to Opus, but have not gotten any reply whatsoever. They are either all preparing for Las Vegas or simply have bad customer support.

Thanks so much.

Best - MM
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post #204 of 1136 Old 01-04-2008, 09:57 PM
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I guess since we are paying less than retail we get less than customer service. I wonder what they are going to tell us after they get back from CES with more orders or requests?
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post #205 of 1136 Old 01-05-2008, 08:25 AM
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I understand your predicament. My 2 channel system is a pair of B&W 683s and Cambridge Audio electronics. The Opus 5 at a discount would cost more than my speakers. Tempting, but I used to sell high end audio and understand the concept of diminishing returns.

Why don't you ask the CEO about the return provisions, he has been pretty responsive.

oliver@olive.us


Quote:
Originally Posted by xvimbi View Post

Hi - I'm also one of the lucky AmEx wishlist winners. Does anybody know what the return policy is on the Opus 3 and Opus 5? I am contemplating upgrading to the Opus 5, but I am not sure if it's the right thing for my environment, so I would be interested in sending it back if it turns out to be overkill.

I have sent two emails to Opus, but have not gotten any reply whatsoever. They are either all preparing for Las Vegas or simply have bad customer support.

Thanks so much.

Best - MM

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post #206 of 1136 Old 01-05-2008, 02:21 PM
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I finally received an answer to the return policy question:

From the email: "The return policy for the OPUS 3 is 15 day, 20% restocking fee. ?For the OPUS 5 it is 5% restocking fee." (sic)

That's quite hefty. If it's 20% of the AmEx Wishlist price, it is still $150 for returning the Opus 3, whereas it's "only" $93 for returning an Opus 5!

So, if I decide to get the Opus, I will have to be happy with it or sell it. In case I don't like it, does anyone have an idea about the chances to sell the Opus? Could it be that they will have a "no-sell" clause?

Thanks. Best - MM
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post #207 of 1136 Old 01-05-2008, 03:25 PM
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No idea on the no-sell clause but I have seen them pop up on eBay since the Wishlist promo saying they would deliver in a few weeks. None have sold, but at the same time, I thought the starting prices were a bit high and I'd be reluctant to knowingly pay money for a delayed delivery.

Quote:
Originally Posted by xvimbi View Post

I finally received an answer to the return policy question:

From the email: "The return policy for the OPUS 3 is 15 day, 20% restocking fee. ?For the OPUS 5 it is 5% restocking fee." (sic)

That's quite hefty. If it's 20% of the AmEx Wishlist price, it is still $150 for returning the Opus 3, whereas it's "only" $93 for returning an Opus 5!

So, if I decide to get the Opus, I will have to be happy with it or sell it. In case I don't like it, does anyone have an idea about the chances to sell the Opus? Could it be that they will have a "no-sell" clause?

Thanks. Best - MM

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post #208 of 1136 Old 01-06-2008, 09:39 PM
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OK so my question is when do you think we are actually going to see the product arrive via DHL?
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post #209 of 1136 Old 01-07-2008, 11:46 AM
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Has anyone heard anything from Olive after the initial email last week? Maybe my expectations are too high but I would say so far the customer service has been horrible. First, there is no contact from them after nearly a month after purchase from AMEX. When they finally send one email they let a week goes by with no follow up response. Pathetic.
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post #210 of 1136 Old 01-07-2008, 09:08 PM
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Let's just say that as of now I'm less than impressed. The Opus 5 cost me over 1800 and so far I have one email saying they are sorry, he is a little bit of it:

"Please let me first apologize for the delay in contacting you, unfortunately due to technical issues we were not able to get your email address earlier. We will try everything to make this a pleasant experience from now on."

Like I said less than impressed. . .
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