I managed to dig up the email address of Olive's CEO, Oliver Bergmann. He responded right back. Here are my questions and his answers. This make me feel a little better...
thanks for your Email. We want to offer preload and required email addresses
to offer this service from Amex.
We don't charge any credit cards until the merchandise ships or we preload your CDs.
Sorry about the inconvenience, I have Robert get in touch with Amex
to get more details about the status.
Oliver Bergmann, Ph.D.
Olive Media Products Inc.
555 Howard Street I San Francisco, CA 94105
T +1 415.908.3870
F +1 415.908.3932
SAVE THE SOUND.
On Dec 20, 2007, at 2:54 PM, Brett wrote:
I purchased an Olive Opus No3 through the Amex wish list program on December 8th, 2007, confirmation number xxxxxxxxxx. My Amex card was charged $742 that same day. It is now approaching two weeks, and I have not been contacted as to when to expect delivery of my unit. Normally a credit card is not suppose to be charged until the merchandise has shipped. A email sent from here http://www.olive.us/home/emailus.html
last week inquiring about the CD preload service and an estimated ship date remains unanswered.
Could you provide me with an approximate ship date, and let me know if I can take advantage of the CD pre-load service for a unit purchased through the Amex program? Or should I direct my inquiry to Amex?