Hey guys...we need a little rallying here... - Page 393 - AVS Forum
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post #11761 of 11773 Old Today, 06:47 PM
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Originally Posted by antisuck View Post
Erich, I think most of us get that money is not a priority for you in all this. We may not understand why, but you've been very clear on that point. What is troubling about your posts today, beyond the glimpse of how hard this has been on you, is that you are talking about doing a whole lot more work that will certainly benefit your customers but is in no way guaranteed to make things easier for you going forward.

There are a few directions you could take this thing, but it mostly boils down to a couple of choices IMHO:

- step things up to the point it becomes a real business with employees to do some of the grunt work, continue to provide the amazing service you have proven so capable of, and reap whatever rewards you feel appropriate

- scale it back to a manageable load for you until it is once again something you can enjoy doing 100%, either by cutting the number of products or cutting back on support, or both.

I'm worried that by striving to implement the above laundry list of improvements in documentation and instructions etc., even if you scale back on the number of kits, you'll still end up attracting more customers with no experience or even a real interest in DIY audio and get stuck with all the more expectations of support. Maybe even a net increase in workload. That would really bite.

I have no business giving advice, but there's another 2 cents anyway for what they are worth.
Think your right. More info may cut emails from 60 to 40 a day but thats still a lot. A couple of hours a day can be fun. 30 hours a week is a gorilla on your back.
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post #11762 of 11773 Old Today, 06:47 PM
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Is it to much to ask to have a dedicated thread on whatever designs and the designer can respond there?

Others would help and when the designer can he will respond.
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post #11763 of 11773 Old Today, 06:51 PM
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This is the end.....

My only friend the end.....
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post #11764 of 11773 Old Today, 07:18 PM
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Originally Posted by Bassment View Post
I agree, the best part of DIY sound group is that they developed and sell products that are designed very well and work really good, and are an amazing value. The whole point of do it yourself is to be able to cut wood, order crossover components and perform basic soldering.
+1

By making a total kit so turn key it attracts a traditionally non DYIer, which leads to more questions, more work, more parts, more kits, more flat packs, more inventory issues, more purchaser support... Etc... Etc...

I don't see the point carrying stuff PE does unless you make a profit on it. Why got though the trouble of trying be a retailer when your clearly don't want o be a retailer ?

Just sell the parts PE doesn't and list the part numbers so people can source themselves.

Who cares about free shipping ? Or the dealer discount at PE ? It only subsidizes pain ... Shipping and stocking parts is pain.

As a true DYI ER I'm really only interested in the stuff I can't source myself. Cross over deign ... Waveguides, Cheap compression drivers etc...

I don't need a turn key kit with a flat pack. I'm not sure I understand why that's necessary. It's certainly nice to have but I'd choose a bunch of dedicated build threads with parts list and crossover schematics over a turn key kit every time. I think idea of a designer or design thread makes a lot of sense to take some weight of your shoulders. Someone has a question ask there.

Make a list of descriptions or stuff you need, I'll write it so you can copy paste.
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post #11765 of 11773 Old Today, 07:35 PM
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Originally Posted by rlhaudio View Post
Rather than directing people to AVS, they should be directed to the DIYSG forum. What are the 20 biggest questions you get asked all the time? Lets us reply to those and start a FAQ section.
Yup. This thread has run so long that info is buried too deep to find easily. That leads to too many questions being endlessly repeated.

Maybe a master thread for each design on the DIYSG forum could have a sticky post detailing the genesis, intent and capability of that design, and serve as a starting point for research. Further questions and comments in that thread would be easily searchable for folks new to the group.

Erich - do what you need to do to keep sane and have a life!

Bill
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post #11766 of 11773 Old Today, 08:06 PM
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Charging more per kit can be a way to minimize your stress and work load. Hire a helper, hire a web designer, stock more crossover parts. Anything to make it easier on you.

Hardest thing for an entrepreneur to do is delegate.......
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post #11767 of 11773 Old Today, 08:27 PM
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Yes, there will be an dedicated area for each speaker. But again, that's not too much of a problem. What I'm having a hard time explaining here is that I really just need to better document each design with photos and instructions.

I can start a thread on the DIY site in about 1 minute. But I need to gather information for the kit itself, like photos, instructions, crossover layouts, assembly tips, where to put the crossover, what kind of wire, glue, acoustic foam, etc. That's what will take a long time. On the main site I will need to figure out how to explain the SEOS waveguide, or why a certain speaker is bigger/better than another. There's literally zero information on some kits. Every time I look at the Fusion-8 or Fusion-12 pages I shake my head and wonder why people would even order them. They're great, but there is literally no info about them at all. The Fusion-15 is even worse. It's said "More info coming"......for about 2 years.

That stuff is why I feel the site needs to temporarily go down so it can be done properly. I just can't package things anymore with the thought of "Good luck on your build". This month has had more frustrated emails than usual, probably because they had family coming over for Christmas and weren't able to show off their work.

This probably sounds kind of funny, but it's from a very frustrated person in an email on Friday.....which was the final straw that made me want to make the change. This isn't the first email like this either.

"Long story short, I just had a temper tantrum like an 8 year old boy and my sloppy half ass crossovers got chucked across the room and are now in many pieces strewn across the floor. I realize I need to pay for the parts again, but can I just order the assembled crossovers so I don't have a brain aneurysm?
I feel pretty stupid now sitting here with assembled speakers that I can't use because I had to spazz out over the crossovers."


He was very nice and obviously knew he messed up. I feel bad about that because honestly, I may have done the same thing. But I always wonder how many people have their crossovers assembled wrong, or how many simply gave up because a crossover schematic is just not enough for many people. I literally plan to contact every single person that has ordered a SEOS speaker kit over the past 2.5 years and direct them to whatever information I can come up with.
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post #11768 of 11773 Old Today, 08:36 PM
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Quote:
Originally Posted by Erich H View Post
"Long story short, I just had a temper tantrum like an 8 year old boy and my sloppy half ass crossovers got chucked across the room and are now in many pieces strewn across the floor. I realize I need to pay for the parts again, but can I just order the assembled crossovers so I don't have a brain aneurysm?
I feel pretty stupid now sitting here with assembled speakers that I can't use because I had to spazz out over the crossovers."

He was very nice and obviously knew he messed up. I feel bad about that because honestly, I may have done the same thing. But I always wonder how many people have their crossovers assembled wrong, or how many simply gave up because a crossover schematic is just not enough for many people. I literally plan to contact every single person that has ordered a SEOS speaker kit over the past 2.5 years and direct them to whatever information I can come up with.
I may not assemble the crossovers very fast, and they don't always look the neatest but I would be willing to assemble crossovers for you if that would help. I run a business also but days that are not busy I could be doing crossovers.

The Elusive 1099 (L/C/R)---DIY Volt 10 (surrounds 9.4)---SVS PB 12 Plus---SVS PC 12 Plus---2 DIY 18's sealed--AVR Denon 4311CI---TV Vizio 70---110" Motorized Screen---Epson 8350 Projector---Unraid 32TB Network Storage---Gateway SX 2370 HTPC with 120 SSD
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post #11769 of 11773 Old Today, 09:06 PM
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post #11770 of 11773 Old Today, 09:11 PM
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Originally Posted by Face2 View Post
Exactly what I was thinking. Get the community involved without clogging the forums.

Downloadable FREE demo discs:
http://www.avsforum.com/t/1475769/de...ently-authored 

Did you really need to quote that entire post in your reply?
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post #11771 of 11773 Old Today, 09:14 PM
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Quote:
Originally Posted by Erich H View Post
"Long story short, I just had a temper tantrum like an 8 year old boy and my sloppy half ass crossovers got chucked across the room and are now in many pieces strewn across the floor. I realize I need to pay for the parts again, but can I just order the assembled crossovers so I don't have a brain aneurysm?
I feel pretty stupid now sitting here with assembled speakers that I can't use because I had to spazz out over the crossovers."
Sorry, but this person SHOULD feel stupid. I'm smart enough to realize I have no interest in assembling a crossover and, as a result, will only order a kit for which an assembled crossover is available.
It's not rocket science, folks.

Then again, my wife and I recall our favorite bumper sticker:
"You can't fix stupid."

Michael

Downloadable FREE demo discs:
http://www.avsforum.com/t/1475769/de...ently-authored 

Did you really need to quote that entire post in your reply?
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post #11772 of 11773 Old Today, 09:16 PM
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Yup .... That sounds like the dude pushed the big red reetard button.
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post #11773 of 11773 Old Today, 09:27 PM
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How awesome would a youtube video review for each kit showing assembly tips, best intended use, music playing through completed kit, etc. seems like it would take a lot off of Erich's plate. I would volunteer to do one for the alpha minions that I want to order.
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