Yet another update: Thought you'd should know
I sent my unit in for repairs on April 16th. Today August 21, I have yet to see my EP4000.
Spoke with 11 agents so far...all of them keep apologizing profusely!
ALL of them said they'd call me back! - They never did except one!
The one that called me back was to inform me that a new unit was approved and was been shipped to me.
She said 3-10 business days. - It's been 15 so far!
Called last week to get a tracking number - they could not find one!!!
They said they'd get back to me Monday the 20th. (2 days ago) - They never called me back
Called yesterday but this time asked for the SAME GUY! - He apologized a minimum of 50 times but cannot find the tracking number!
No matter what I said, he always said ya I'm really sorry about that!
It's been well over 4 months now and I have no idea what to do or if I'll ever see my amp back.
I'm now waiting for a callback from them to give me a tracking number! He said he'd call me today!
I am completely discouraged!