Behringer EP4000 breaker poping... - Page 2 - AVS Forum
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post #31 of 33 Old 04-12-2012, 04:55 PM
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It might be cheaper for Behringer to just send you a new one, or a factory refurb, which would be just as good. I hope this quickly gets resolved to your satisfaction. Glad to hear your local dealer stepped up! Losing a customer is never a good thing.
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post #32 of 33 Old 04-12-2012, 05:10 PM
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Quote:
Originally Posted by Fatshaft View Post

UPDATE!

Tom Lee Music just called me to say that Behringer will honor the warranty and fix my EP4000 amp!
I'm completely surprised I got a call back.

I brought my unit to a qualified technician and after spending a little over an hour with the unit...all the transistors on one channel was blown!

He said it wasn't worth fixing it and also said he did not want to fix it!

I'm totally impressed Behringer stepped up to the plate and have offered to fix my unit under the warranty.

They are supposed to send me a local address here in Montreal to get it fixed. Will keep this thread posted.

I bought all but 1 of my 8 ep's from ton lee music. though I've never had an issue, it's still nice to know. If you have a low flow fan in your amp, take it out and put the other one back in because technically, you voided you warranty with the swap.

Blasting brown notes for 10 years and counting!

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post #33 of 33 Old 08-22-2012, 05:29 AM - Thread Starter
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Yet another update: Thought you'd should know
I sent my unit in for repairs on April 16th. Today August 21, I have yet to see my EP4000.eek.gif

Short story:
Spoke with 11 agents so far...all of them keep apologizing profusely!

ALL of them said they'd call me back! - They never did except one!
The one that called me back was to inform me that a new unit was approved and was been shipped to me.
She said 3-10 business days. - It's been 15 so far!

Called last week to get a tracking number - they could not find one!!!
They said they'd get back to me Monday the 20th. (2 days ago) - They never called me back

Called yesterday but this time asked for the SAME GUY! - He apologized a minimum of 50 times but cannot find the tracking number!
No matter what I said, he always said ya I'm really sorry about that!

It's been well over 4 months now and I have no idea what to do or if I'll ever see my amp back.
I'm now waiting for a callback from them to give me a tracking number! He said he'd call me today!

I am completely discouraged!


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