Here is the email I jsut sent to TC Sounds and PE in cc:
I just managed to get more information about USPS parcels and I’m not happy at all. There is a thread on Italian ebay forum of 84 pages with people having troubles and receive the parcel luckily in a month from the date of shipment, if they are unlucky after 40/60 days or they never receive it at all.
The fact is once the parcel arrives in Italy it cannot be traced, it is delivered to a custom office (you cannot know which one), it will stay there for about 5/7 days before someone takes it in charge.
They will check if there is some invoice or document related to the value of the good inside the package. If they found it they prepare the documents for the payment of duties and ship the good to destination and it will arrive in another 7/10 days. (So in this case the package will arrive in 20/25 days).
If there is no documentation they call or they send an email to the receiver who will have to prepare a declaration regarding the content and it’s value. (In this case it will take about 30/35 days).
The worst scenario is when they don’t have any document supporting the content, and they don’t have an email address or telephone number of the receiver (which I understand it is my case, please correct me if I’m wrong, I’m praying I am), so in this case the package will rest 5/7 days at an unknown custom deposit, someone will loose some day to write me a normal postal letter (5 days to arrive at my address) asking for the documents related to the content and it’s value, I will immediately revert, they will make the parcel depart in other 4/5 days, and in other 3/4 days I will receive my goods (In this case it will take from 40 till 60 days).
Sometimes, if they don’t find the contact number or email they don’t even bother to send a letter, and they abandon the package.
This morning I wrote an email to the Italian central post office giving my telephone number and attaching the receipt you sent me, hoping that some blessed soul will find my package as soon as it enters in Italy and contact me to haste things up, but I already know there is a 1% possibility it could happen.
When PE shipped what I ordered it was sent with UPS which in 4 days was knocking at my door, UPS has its own custom department and everything was smooth and fast.
Was UPS courier so much expensive than USPS and why you didn’t put my contact number, which I gave you along with the address, on the shipping receipt?
I hate to be that polemic, but after all what I’m going through waiting more than a month (or even 20 days if I'm lucky) is getting even more frustrating.
Please consider also that next Sunday 28/07 I will depart for vacation and will stay out of Italy until 05/08, so if they try to contact me by letter I won’t have any chance to reply earlier than my return (therefore I will be
anxious for all vacation). I’m already sure that things will go this way because everything is very well explained here:http://community.ebay.it/t5/Fare-affari-nel-mondo/USPS-Come-rintracciare-in-Italia-pacco-spedito-da-USA/td-p/4362/page/84
and it is plenty of feedbacks of people with these problematics.
I know that now you cannot do anything, but I would like to point out my total disappointment.