Bought a SMS-1 back in December from a guy in Washington. It has not ever been updated, still has 2.1.1 software. I emailed Velodyne about the proper cable and such for upgrade. After more than a week waiting for a reply I called and spoke to someone and finally started getting answers.
Was told I have to get a cable with a driver disk for it. I was fine with that, but soon after the wheels fell off when the guy emails me and sas that I would not benefit from a update because it was only for those in Europe
Sooo, I emailed him back and explained that it was the 2.1.3 update that I was most interested in because of the lower rolloff and such blah blah blah.
he responds as such
"2.1.4 is the latest . I don’t recall ever seeing a 2.1.3."
I was like what
I had sent him a link to the update page before this that has the info about the 2.1.3 release notes. here it is http://velodyne.com/support/software-updates
So after all this I'm thinking this guy is pulling my chain hard or he just doesn't know what the heck he's talking about but his title is Product Support Specialist.
So SMS-1 owners please tell me what I should do. I should upgrade, right?
Will the 2.1.4 update have the 2.1.3 update stuff in it that I want?
Do I need a special cable with driver disks, or will any USB to RS-232 work? He suggested a Edgeport/1 USB which seems excessive and expensive.