Originally Posted by DrJack
6) I cannot get the microphone on the Bluetooth to work properly, everyone I call say they can't pick up what I am saying. My ambient noise is at a minimum (I have done almost the whole cab in second skin dampening). I have re-installed it and still no luck.
I purchased a DNX-5120 and the bluetooth outright sucks. It is NOT useable. Kenwood is sending me this unit as a replacement with the promise that the bluetooh will work better. Sadly, I know for a fact that is it the same firmware and same piece of junk hardware made by Parrot.
Just fair warning here folks... Kenwood does not support these units well at all. Development is done overseas and the folks here in the US are powerless to help. Most firmware updates don't address known bugs, but isntead add useless features or break already working features.
The "phone book" sync feature (in the rare case that it does work) is flawed from the ground up. It RESYNCS the ENTIRE phonebook, in/out call log after EACH call. The voice dialing feature (in the rare case that it works) is DISABLED during the resync. That means that anybody with more than 25 or so contacts on a Windows Mobile device will LOSE phonebook, call log and voice dialing capability for 3-10 minutes after EVER CALL and/or EVERY TIME the phone comes out of STANDBY/SLEEP mode.
The headunit IS NOT capable of "waking up" a bluetooth phone that has gone into power save (screen black) mode. So to DIAL you have to reach over and physicaly take the phone out of standby. Nonsense!
The VOICE dialing features of the phone are NEVER exposed. I would gladly take that crap over the broken Kenwood/Parrot crap.
BT Sound Quality:
These devices have the worst sound quality of ANY bluetooth device that I have ever worked with. I upgraded the electret MIC (about $5 from DigiKey) and it helped a lot, but the quality is still not acceptable. That means that the internal electronics (pre-amp and digital filtering) are complete crap. Parrot is OEM for the bluetooth. If you do a bit of research you will find that ALL of their products are crap, even though they have the biggest name in the industry.
DNX Other issues and nits (honestly too many to list but lets touch on a few):
A) The Clock is so freakin small that you need binoculars to read it. What moron decided on that part of the GUI
B) The station PRESETS for AM/FM/SAT DO NOT show the station call letters or numbers, and instead show "P1", "P2", "P3" etc. Good grief, this is 2009 and Kenwood can't write code to name the preset buttons dynamicaly with the station ident?
C) The sirius interface is a complete joke. Even passengers have a hard time finding and tuning stations. What moron wrote this part of the GUI? There is 5 times the screen realestate of a Sirius sportster and 1/5 the functionality.
D) Ditto for ever OTHER interface on the device except for the Garmin.. ohh wait, Garmin wrote that and it works!
E) The unit needs to be HARD RESET at least once a week to resolve BT lockups, sirius lockups, etc. Restoring the "saved memory" settings only restores SOME items. I have to reprogram the others, to the point that now I don't even bother.
F) EVERY HEAD UNIT OEM HAS GONE BACK TO VOLUME KNOBS... PEOPLE LIKE VOLUME KNOBS, NOT PUSH BUTTONS. What does Kenwood do? They take do the opposite and replace the KNOB with cumbersome BUTTONS to turn the volume up and down. What moron made this choice?
I have a 160GB classic that is FULL. To put it kindly, it is useless trying to operate it with the DNX.
A) I can hop into any Ford, Chevy, VW, Infinity, Lexus, BMW or other OEM bluetooth enabled car and derive perfect bluetooth functionality from ANY of the phones I have owned. Most parties can not tell that I am on a handsfree BT in a card. I have YET to find ANY phone that works correctly with the Kenwood DNX units. Furthermore, the sound quality is atrocious.
Samsung Saga (WM 6.1)
Applie iPhone (original and 2nd gen)
Moto Razor (several V9 series)
Moto Q (1st and 2nd gen verizon and 2nd gen ATT)
B) The same phones (ALL OF THEM) work with ANY bluetooth headset I have tried.
I used to be a Kenwood car audio dealer (back in the 1990's) and purchased this unit instead of the AVIC or other similar units based on past experience with Kenwood. What a poor choice I made, it (the DNX-5120) is a $1500 hunk of unsupported crap except for the Garmin (which is of course awesome). After working with Kenwood to resolve my issues, I have become aware that ALL of the DNX units are pretty much the same hunks of crap, some with more cranks and whistles.
Let me say this again in case you missed it in my rant. The development folks are over seas and far out of touch with the American Consumer and the problems with these head units. After talking to the Kenwood corporate folks (very nice peope), it has become clear to me that these issues are NOT going to get resolved any time soon. These are $2000 boat anchors that will soon not even get firmware updates to fix the bugs OR enable new phones. Do YOU plan on keeping the same cell phone for 5 years? Most people don't. My unit is less than a year old and there has not been a firmware or BT updates since the first of the year. How many phones have been released since that time? The last BT updated (January) rolled up phones that are AT LEAST a year old if not TWO!