I read this entire thread and others to help me decide to purchase an HG20. OK, got it Thursday. It shoots video and stills.
I'm having a problem getting the camcorder connected an a computer and getting files off. I'm on Vista 32 on an Intel Core 2 Quad Q6600 with 4GB of RAM. This is my first video camera, long time DSLR (Nikon) guy and Canon P&S still camera guy.
First I installed all the software, first the Digital Video Solution Disk, which seems to be just Zoombrowser, which I already had installed, rebooted. Next the Imagemixer 3 SE Ver. 3 disk. I rebooted in here just to be sure. I connected the camera after plugging the power connector and chose Computer. Zoombrowsers downloader started, I could get the pictures off. ImageMixer started, I chose to get videos off the camera and it wouldn't do it, it seemed to lock up. It did make a file name, but nothing. I had to shut the program down with Task Manager. I rebooted and tried again. Now it wouldn't connect. I tried another USB port and it connected again. Both times I got Drive K:\\ and L:\\. I tried ImageMixer again, nothing. I tried manually going to Canon:\\AVCHD\\whatever, to Steam and manually copying files, it wouldn't do it, it started, file name showed up in destination folder, it locked up. Again had to Task Manager out. Reboot, try again, now that USB port won't connect. I gave up and tried all this on another Vista computer only this time I installed both disks then UNINSTALLED ImageMixer. I connected the camera and it got two drive letters. Tried to COPY a video file off, it wouldn't go, same behavior as on the other computer.
I slept on it, got up this morning, restored the first computers C:\\ drive from my Windows Home Server to day before yesterday and tried all this again with the same result!
Can this be that hard? I'm currently initializing the hard drive, then will initialize the flash card where the pictures are and working, then I will press the Reset button under the battery. Then I will connect it to another Vista PC that hasn't seen it yet, WITHOUT installing ANY software and see what happens. Then I will connect it to an old XP computer without installing any of the software and see what it does.
I have successfully done the Safely Remove Hardware thing a few times, but I've also had to jerk it out after it locked up and the Safely Remove Hardware thing was no longer available.
Will the camera connect without installing ANY software?
Will the computers USB ports fix themselves somehow magically, or is there a way to fix them? I'm running out of USB ports that will even see the camera and not show Unknown Device.
So far, first camcorder experience not going well. I'd appreciate any encouragement or suggestions!!
Oh, oh, here's an addendum. I initialized the HD and Flash card, I reset the camera, same behavior. Then I changed the recording medium for video to the flash card and I can get the files off just fine, but I still can't get the files off the HD, in fact, Windows Explorer locks up and restarts itself when I even try. So....do I have a bad camera, or is there something I don't understand here? I don't need a camera with a hard drive that doesn't work so I can record on added flash cards!!