Here's what the email looks like:
We appreciate your continued correspondence regarding the shipping label
for your VIXIA HF200.
In 24-72 hours, you will receive the following Emails from:firstname.lastname@example.org@ups.com
Please add these email addresses to your email address book. The
download link for the shipping label will expire in 10 days.
The email from email@example.com
will contain directions for printing your
shipping label. The second email will be from us and it will be
. It is the packing slip that you'll
want to print and include with the camera when you send it.
While working with other customers in this area, I find that many people
either miss the email or their ISP has filtered it to the Junk Mail
folder. If you have the opportunity, please review these areas to see
if these emails were directed there.
Upon arrival at the Factory Service Center, your product will be logged
in to our repair database and assigned a repair number. Next,it will be
examined and you will be advised of the findings. If the required
repairs are covered by the warranty, the repairs will begin immediately.
When the repairs are complete, the product will be shipped back to you
via Federal Express or UPS.
The length of time for the repair will be dependent upon the nature of
the repair and availability of parts, if needed. Usually, warranted
repairs are completed within approximately ten to fourteen business days
of the product's arrival at the Factory Service Center. Please be
assured that your product will be returned as soon as possible. We
appreciate your patience and understanding in this matter.
Once again, your satisfaction with our products is extremely important
to us. We are sorry for any inconvenience this issue has caused you.
Please be assured we are doing everything possible to ensure your
I hope this information is helpful to you. Please let us know if we can
be of any further assistance with your VIXIA HF200.
Thank you for choosing Canon.
Technical Support Representative