Hexagonal spots on my new Canon HF M500 HD videos... - AVS Forum
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post #1 of 14 Old 07-15-2012, 02:31 PM - Thread Starter
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Hi,

I need a little help here.

I just bought a new Canon HF M500 and noticed faint hexagonal shaped spots on the videos I reccord with the new camcorder. These spots are arranged as if they were part of a patern similar to beehives. If I zoom in, those faint spots get bigger as if there was something on the lens. I've tried cleaning the lens with no succes. I can see those hexagonal spots especialy when panning over a uniform blue surface like a blue sky or my swimming pool when the water is calm.

Anybody has an idea of what those spots could be or where they come from?

I'll try to post a pic later to show what I see..
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post #2 of 14 Old 07-15-2012, 04:11 PM - Thread Starter
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Here's a pic of what it looks like. There is a lot of hexagonal spots on the image captured from a clip my wife recorded yesterday.


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post #3 of 14 Old 07-15-2012, 08:30 PM
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Originally Posted by dhan View Post

Here's a pic of what it looks like. There is a lot of hexagonal spots on the image captured from a clip my wife recorded yesterday.
HFM500hexagons.png 629k .png file

Ok i was able to download and look at the picture in PS and make it somewhat darker to see better . Actually those are Hexagon shaped marks . I have never seen anything like that but looks like maybe something it was trying to focus on but could not come to focus and that six sided shape could be the results from the shutter blades of the aperture opening . The spots are not arranged in any special way but looks like it may have been trying to focus on rain drops or something similiar . If you bought this at a local store i would suggest taking it back asap and exchange for another one . If you bought online i would contact the seller and ask for a return authorization . Last thought possibly is it could have a dirty sensor but that part is not open for viewing so i would consider it a manufacture defect . Sorry this had to happen to a new camera but every brand does have defects at times reguardless of brand .
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post #4 of 14 Old 07-15-2012, 11:00 PM
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Say thanks to Canon these "spots" are not rhomboidal. And clean the lens. Or at least do not focus too close.
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post #5 of 14 Old 07-16-2012, 03:58 AM - Thread Starter
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Here's a more contrasted version of the footage.

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post #6 of 14 Old 07-16-2012, 10:46 AM
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What were you focusing on and how close were you to the object in mind ? If you were too close then i see why you got what you did .
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post #7 of 14 Old 07-16-2012, 03:08 PM - Thread Starter
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For this particular pic it was the sky. I can see those spots in many situations where there is a bright pale blue/white object or surface and especially while panning. The problem does not seem to be related to the subject's distance from the camera as i get it at various distances. Also, I can zoom in onto those spots i.e. they scale as zoom in as if there was something on the lens. But the lens is clean on the outside at least...
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post #8 of 14 Old 07-16-2012, 10:12 PM
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Do not shoot into light source.

ql4ebbfc36.jpg
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post #9 of 14 Old 07-17-2012, 02:52 PM - Thread Starter
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Presently on the phone with Canon waiting for an agent...rolleyes.gif
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post #10 of 14 Old 07-17-2012, 03:37 PM
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Quote:
Originally Posted by dhan View Post

Presently on the phone with Canon waiting for an agent...rolleyes.gif
Everybody that's anybody in the consumer electronics business will take back anything in the first week or so with no questions asked. Send it or take it back and buy a different one. I took back a Sony to Best Buy twice. First a flash didn't work, then there was a loose part on the case. The third one was perfect. Best Buy was very friendly about it. Of course, if it was eBay or Craigslist, it might be harder.

Bill
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post #11 of 14 Old 07-17-2012, 09:14 PM - Thread Starter
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Well...

First called Dell customer service.
Was able to talk to someone fairly quickly.smile.gif
Gave my customer ref number and explained my problem and they sent me to the tech guys .
Listened to some music....smile.gif
Gave my customer ref number and explained my problem again but it was their pc division so...
They sent me back to customer service.confused.gif
Listened to some more music....frown.gif
Gave my customer ref number and explained my problem again and they sent me to some other department. rolleyes.gif
Listened to music...
Gave my customer ref number and explained my problem for a fourth time and they told me to wait so they can see what they could do.
Some music....rolleyes.gif
Guy came back with 2 options:
  1. Send back my m500 for full refund and then buy another one.
  2. Call Canon and see what they could do.
Told the guy I wanted option 1 because I need the cam in time for a Disney World trip in less than a month and I feel it will be faster this way. Also told him I bought during a sale (100$ rebate) which is now over...
A sale? Guy told me to call Canon customer support to see if they can do an exchange and that he would call me back later.
Really?confused.gif
Yes...rolleyes.gif

Called Canon with the number and instruction Dell guy gave me.
Listened to some music....
Somebody answered.
Explained my problem.
They told me I had reached the wrong department so they sent me to the proper departement.. rolleyes.gif
Listened to some music....smile.gif
Listened to some more music....frown.gif
Endless dull music...mad.gif
One freaking half hour of dull music!mad.gifmad.gif
Someone finally answered.
Explained my problem.
They told I had to go through the reseller to get an exchange as they will only service my camcorder.
They told me to wait so they can check something.. confused.gif
Dull music again...mad.gif
Guy from Dell calls me back on my 2nd line while I wait for the Canon representative.smile.gif
Call back in ten I say.
Ok.
Dull music....mad.gif
Canon rep comes back and asks me if I tried reseting my camera to factory settings?rolleyes.gif
For what it's worth :Yes, but the problem is there from first use...
Asks me to reset my memory card...
confused.gifconfused.gifconfused.gif
I just want a replacment...frown.gif
Can't do that, you have to go through the reseller.
So be it, I'll call the reseller, sell my Canon back and get a Panasonic instead?mad.gif
Thanks goodbye.mad.gif

Guy from Dell calls back.
I explain the above.
He tells me that since I need a replacement real quick, they will send another M500 immediatly and that I will have to use the included box to returm my defective camera, no charge.smile.gif

Thanks Dell, long process, happy ending.wink.gif

Now waiting for my new cam.biggrin.gif
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post #12 of 14 Old 07-17-2012, 09:59 PM
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WOW , lot of trouble there ! Well at least they are sending you a replacement ASAP !! Sorry you had to go through so much crap tho , that is ridiculous ! That's one reason i try to buy everything locally so if i have to back to the store the same day . How long before you get the new one ? Sure hope it's worth the wait !
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post #13 of 14 Old 07-18-2012, 10:05 AM - Thread Starter
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Quote:
Originally Posted by ronlhodges View Post

WOW , lot of trouble there ! Well at least they are sending you a replacement ASAP !! Sorry you had to go through so much crap tho , that is ridiculous ! That's one reason i try to buy everything locally so if i have to back to the store the same day . How long before you get the new one ? Sure hope it's worth the wait !

Local buying has its advantages for sure! Learned my lesson... wink.gif

Well, I guess that I'll received it within a few days. Meanwhile I still have the other one to fool around. Other than the spotting issue it had I was completely satified with my HF M500. Overall picture quality is above excellent in its highest quality mode and one thing that came as bonus for me: Sound quality!eek.gif
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post #14 of 14 Old 07-18-2012, 10:53 AM
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Overall picture quality is above excellent in its highest quality mode and one thing that came as bonus for me: Sound quality!eek.gif

Yes the sound is very good and in the settings you can adjust the sound record direction in several different ways . That's what i like about it cause if necessary you can adjust to knock out some of the BG noise , but i have it set to collect everything cause i like all the natural sounds around .
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