Originally Posted by freeoscar
On life support? In the past 12 months they've added integration with Sonos, Homekit, Echo and shortly Google Home. the previous year they added the connect bridge as well as released the HNBRL series LED compatible hybrid keypads. Their Caseta line is widely lauded as being the most reliable of the consumer grade smart lighting systems, and is one of the better sellers in the field.
No, RR2 doesn't have conditional programming, which would be awesome, but they have always been very good about integration with both the DIY and pro level home control (control 4, crestron, etc.) and security (Omnipro, Honeywell, DSC, Elk) for those who value a more sophisticated system.
I think sticking to their knitting (i.e. the most reliable smart lighting systems with an incredible range of switches, dimmers, etc. to work with a huge variety of consumer and commercial lighting solutions, not to mention a huge range of switch designs and colors), while letting the integration experts (Crestron, etc.) do what they do best is a sound strategy.
What is it you would want them to do that they currently aren't and others are?
When Caseta was released it came at a time when not much was being done on the RadioRa2 side with the only real device I can remember being added is the fan control. Caseta was released with the Bridge while RadioRa2 initially didn't have the bridge. RadioRa2 finally got a Bridge, which I purchased only to find out a few months later that they didn't plan ahead with regards to Apple integration and so had to release a second RR2 Bridge leaving the initial purchases out in the cold. So my initial feelings regarding RadioRa2 being a second hand offering started way back then. They've also had a few different apps on the mobile software side for whatever reason. And I've lost functionality with the main RadioRa2 software as I used to be able to use a Pico remote to turn on/off my bathroom nightlight with the middle round button while using the on/off/up/down buttons for the main bedroom lights. Last time I upgraded, I found that functionality missing.
A friend bought a new house and was looking to add some basic lighting automation and after suggesting RadioRa2, he mentioned it was too expensive. So I looked at Caseta to see if I could recommend that but found that they had so few devices, primarily no in-wall traditional switches, that I couldn't even recommend Caseta.
I agree, Lutron has ClearConnect, which is rock-solid and something they've had for over a decade and I agree, it just plain works. But their marketing and segmentation is poor IN MY OPINION. To me Caseta isn't what it needs to be to compete in that space as most consumers aren't going to know enough to know how much better ClearConnect is than the other technologies, they're just going to see the cost and lack of device options. Radioa2 seems like its in the middle not getting much love.
And I must say, you really sound like you work for Lutron and can't see some of the missteps. If I'm wrong I apologize but you seem awfully defensive for being a general customer on a forum. I worked at Microsoft for over 10 years and I called a spade a spade. Microsoft made some great products that didn't get the appreciation they deserved but also made some stupid moves too. Maybe I'm expecting too much out of RadioRa2. I guess it is the product I purchased over 6-7 years ago and really hasn't changed too much, which is a good thing. But I guess being in technology and knowing what they could turn RadioRa2 into, I see missed opportunity that disappoints me. But I'll end by saying I think ClearConnect is one of the (if not the) best, most reliable lighting technologies on the market. Too bad market segmentation gets in the way of them making it even better.